topic I'm working with some ap121's & need to update to 6.5r8a Where can I get this? thanks ed in Aerohive Migrated Content

I'm working with some ap121's & need to update to 6.5r8a Where can I get this? thanks ed

ebayjunk — Sun, 07 Apr 2019 04:56:29 GMT

I'm working with some ap121's & need to update to 6.5r8a Where can I get this? thanks ed

Re: I'm working with some ap121's & need to update to 6.5r8a Where can I get this? thanks ed

samantha_lynn — Mon, 08 Apr 2019 17:22:50 GMT

You would need to purchase either partner or Select level support in order to have access to Downloads via Hive Community. Otherwise, we recommend using the firmware files provided via the HiveManager to update your devices.

Re: I'm working with some ap121's & need to update to 6.5r8a Where can I get this? thanks ed

ebayjunk — Fri, 12 Apr 2019 14:08:02 GMT

I setup HiveManager to update the firmware to the latest for the 121's but I keep getting

Device Update failed

Re: I'm working with some ap121's & need to update to 6.5r8a Where can I get this? thanks ed

samantha_lynn — Fri, 12 Apr 2019 17:03:48 GMT

When you hover over the Device Update Failed message, what are the details of the failure? Also, could you confirm you are allowing TCP 22 and 443 on any firewalls or content filters?

Re: I'm working with some ap121's & need to update to 6.5r8a Where can I get this? thanks ed

ebayjunk — Sat, 13 Apr 2019 02:10:38 GMT

I turned off windows firewall.

Re: I'm working with some ap121's & need to update to 6.5r8a Where can I get this? thanks ed

samantha_lynn — Sat, 13 Apr 2019 02:27:33 GMT

Thank you for that screen shot, that does explain things. You need to be on HiveOS version 6.5r3 or higher to use the device with HiveManager. I've emailed you directly with the firmware you 'll need to get these devices updated to where they can work with the HiveManager platform you are using.

This guide will walk you through how to update the firmware via the Web UI of the AP until we can use the HiveManager for this- https://thehivecommunity.aerohive.com/s/article/Upgrading-AP-firmware-via-web-UI