topic Re: We have not been able to login hivemanager since last few days, when try to login it says license information. How can we resolve this issue because it is free of license hivemanager. in Aerohive Migrated Content

We have not been able to login hivemanager since last few days, when try to login it says license information. How can we resolve this issue because it is free of license hivemanager.

support125 — Thu, 04 Jul 2019 18:55:57 GMT

We have not been able to login hivemanager since last few days, when try to login it says license information. How can we resolve this issue because it is free of license hivemanager.

Re: We have not been able to login hivemanager since last few days, when try to login it says license information. How can we resolve this issue because it is free of license hivemanager.

ashley_finch — Fri, 05 Jul 2019 16:44:58 GMT

Hello,

Interesting issue, are you certain you're on the connect (free) platform?

If you're on connect, you should see the following "upgrade" options in the menu bar . Else you may well be on the full (paid) select platform. Please see differences below:

Connect (select features hidden):

Connect (select features shown):

Select:

Re: We have not been able to login hivemanager since last few days, when try to login it says license information. How can we resolve this issue because it is free of license hivemanager.

support125 — Sun, 07 Jul 2019 12:30:27 GMT

Hi Ashley,

Customer has configured one month free hivemanger. Now, the dashboard is asking key, how can we migrate it to free license hivemanger?

Re: We have not been able to login hivemanager since last few days, when try to login it says license information. How can we resolve this issue because it is free of license hivemanager.

ashley_finch — Mon, 08 Jul 2019 15:04:03 GMT

Ah I understand. They've signed up for the 30 day free trial of select, rather than going straight to the connect platform. Unfortunately the only way to get around this would be to purchase an entitlement key, otherwise they'll need to sign up for another instance but choose connect this time.