topic Re: Hivemanager access tied to an old email account and cannot add existing device to new account in Aerohive Migrated Content

Hivemanager access tied to an old email account and cannot add existing device to new account

danwaythom — Mon, 06 May 2019 10:56:54 GMT

The registered email address is no longer in use so I cannot reset my password. When I create a new account and try to register my serial number I get a message that the device is already connected to another account.

Any assistance would help, i have the serial number etc for the single AP

Kind Regards

Dan

Re: Hivemanager access tied to an old email account and cannot add existing device to new account

ntodd — Tue, 07 May 2019 00:11:20 GMT

Hello,

If you can email me the serial number of the device I can look in to this on my side for you. Please email the serial number to communityhelp@aerohive.com.

Re: Hivemanager access tied to an old email account and cannot add existing device to new account

danwaythom — Tue, 07 May 2019 05:45:34 GMT

Hi Najee,

Serial number is 33014051303450. It's an ap330.

Kind Regards
Dan

Re: Hivemanager access tied to an old email account and cannot add existing device to new account

danwaythom — Wed, 08 May 2019 05:05:42 GMT

Any movement on this issue yet?

Dan

Re: Hivemanager access tied to an old email account and cannot add existing device to new account

danwaythom — Sat, 11 May 2019 06:03:42 GMT

Hi there,

I have emailed the serial number to the address and linked it her. I am atill waiting for a response. Is there anything else i can to to get this moving, i would really like to finish this one off so i can get my wifi working again.

Dan