topic Re: Hivemanager NG license expired did not get a chance to delete the AP device. Trying to sign up for Hivemanager Connect but the device shows up as already imported. in Aerohive Migrated Content

Hivemanager NG license expired did not get a chance to delete the AP device. Trying to sign up for Hivemanager Connect but the device shows up as already imported.

Mark14 — Sun, 05 Aug 2018 02:25:48 GMT

Hivemanager NG license expired did not get a chance to delete the AP device. Trying to sign up for Hivemanager Connect but the device shows up as already imported.

Re: Hivemanager NG license expired did not get a chance to delete the AP device. Trying to sign up for Hivemanager Connect but the device shows up as already imported.

samantha_lynn — Mon, 06 Aug 2018 21:12:16 GMT

If you can email me the serial number of the device in question at communityhelp@aerohive.com, I will get that freed up for you so you can add it to your new Connect instance.

Re: Hivemanager NG license expired did not get a chance to delete the AP device. Trying to sign up for Hivemanager Connect but the device shows up as already imported.

Mark14 — Mon, 06 Aug 2018 23:28:08 GMT

Thanks Sam! Sent the serial number just now....

Re: Hivemanager NG license expired did not get a chance to delete the AP device. Trying to sign up for Hivemanager Connect but the device shows up as already imported.

samantha_lynn — Mon, 06 Aug 2018 23:58:22 GMT

Thanks Mark, I've removed it from the redirector, so you should be good to go now!

Re: Hivemanager NG license expired did not get a chance to delete the AP device. Trying to sign up for Hivemanager Connect but the device shows up as already imported.

tim_zeng — Wed, 24 Oct 2018 23:01:03 GMT

Hi there Sam!

I also had the same issue regarding I did not delete the AP device before my license expired. Can you help me free that up for me as well? I can just email straight to communityhelp@aerohive.com right? Thank you!