topic Re: Access point warranty in Aerohive Migrated Content

Access point warranty

tbarnes — Fri, 04 Oct 2019 20:15:34 GMT

Access point warranty

Re: Access point warranty

samantha_lynn — Sat, 05 Oct 2019 01:31:27 GMT

Your devices are under warranty so long as you have active support and they have not reached end of support, which you can check here: https://www.aerohive.com/support/end-of-life-products/

Re: Access point warranty

jay_haines — Wed, 22 Jan 2020 07:11:38 GMT

Hey @Sam Pirok, can I please have clarification that if I sell a customer 2 x AP130's and a 5 year HiveManager NG subscription that the two AP130's would therefore be covered under a hardware warranty for 5 years?

Presumably after those 5 years, we could sell the customer another 5 year HiveManager NG Subscription and they would be covered for another 5 years of hardware too?

Thanks in advance mate!

-Jay

Re: Access point warranty

samantha_lynn — Wed, 22 Jan 2020 21:44:01 GMT

Hi Jay, the AP130 will reach end of support on Mar 31, 2025, so you could currently sell them a 5 year key and they would be covered for 5 years.

However, even if you were to sell them another 5 year key after that, technical support won't be able to help the customer with the devices after the end of support date, and we won't be able to offer any RMAs for that model.

If the device model were not reaching end of life, everything you've stated would be accurate.

Re: Access point warranty

jay_haines — Thu, 23 Jan 2020 03:46:38 GMT

Hi @Sam Pirok ,

That's fantastic thank you. I understand and appreciate your time 🙂

Just checking with regards to the expiration of support on the AP130's as an example. After this date, they will continue to work within HiveManager NG I presume, but they won't be eligible for either firmware updates or support? - Is that right?

This is on the rare occasion that a customer choose to run their equipment for a limited period of time past the recommended life of the equipment.

Thanks,

-Jay

Re: Access point warranty

samantha_lynn — Thu, 23 Jan 2020 04:28:56 GMT

Happy to help! And you are correct, they will continue to operate as normal after the end of support date, but won't get any updates and won't be eligible for support even if the customer has active support with us.

Re: Access point warranty

jay_haines — Thu, 23 Jan 2020 04:30:18 GMT

That's fantastic, thank you kindly @Sam Pirok !