topic AP250 - PSK + CWP Connect time and authentication errors in Aerohive Migrated Content

AP250 - PSK + CWP Connect time and authentication errors

oliver_eve — Fri, 18 May 2018 17:30:03 GMT

Hey all,

Since we've deployed our 250's we've seen alot of issues with BYOD devices i.e mobiles, ipads and laptops connecting to our guest wireless. We run a simple PSK with CWP which works when it decides to play ball and other times doesnt. If i connect to the network and then turn my wifi off on my phone, i then can't connect. Currently my phone says "disabled" but others get authentication errors etc. Our corporate network running 802.1x runs without any issues.

WMM is enabled by default on the SSID as well.

Has anyone had similar issues with this?

I've got some client monitors that i can share if someone is able to assist.

Cheers

Re: AP250 - PSK + CWP Connect time and authentication errors

dsouri — Fri, 18 May 2018 23:34:05 GMT

Hi Oliver,

Since you are seeing the behavior intermittently, in that some times is plays ball and other times doesn't, I would first like to confirm the Hivemanager Software Version as well the AP250's HiveOS Versions that are currently running.

To be able to provide the best HiveOS version to use on the AP250, could you confirm if you are using Hivemanager NG or Hivemanager Classic?

If this is an On-premise Hivemanager or in the cloud?

David Souri

HiveCommunity Moderator

Re: AP250 - PSK + CWP Connect time and authentication errors

oliver_eve — Fri, 18 May 2018 23:37:14 GMT

Hey David,

We're running on premise and i've just upgraded HM to 8.2r2 along with a set of AP's to test. All of the other AP's which have the same issue are on 8.2r1.

Cheers

Oli

Re: AP250 - PSK + CWP Connect time and authentication errors

dsouri — Fri, 18 May 2018 23:50:10 GMT

Hi Oli,

I'm not sure if you indicated that APs on both HiveOS versions (8.2r2 & 8.2r1) were having the same issue or if the issue was unique to the APs on 8.2r1.

Either way, I would like to recommend to latest Feature Release HiveOS 8.3r4 for the AP250s.

Ultimately, can you confirm that there are no Configuration Mismatches showing on the Monitor Tab of Hivemanager? It looks like a Notepad with a red exclamation. If it's there, you can click it and see what part of the Configuration has not been sent to the AP yet.

Happy to assist,

David Souri

HiveCommunity Moderator

Re: AP250 - PSK + CWP Connect time and authentication errors

oliver_eve — Sat, 19 May 2018 01:31:40 GMT

Hey David,

Sorry, we appear to be seeing the symptoms on both versions. Our older AP's such as the 120, 121 and 130' do not see the same issues.

None of the aps show a configuration mismatch which is what i initially thought was the issue. Does 8.3r4 bring in any particular fixes related to this? 8.2r2 was the only release i saw in HM for download? Can you point me in the direction for this?

Cheers

Oli

Re: AP250 - PSK + CWP Connect time and authentication errors

dsouri — Sat, 19 May 2018 01:44:08 GMT

Hi Oliver,

The release notes don't indicate any previously addressed issues related to CWP, but instead announce a new feature:

Captive Web Portal Bypass and Redirection: To allow devices that cannot interact with captive web portals, this release of HiveOS features the ability to bypass captive web.

But of course, this raises the question of what role the CWP is playing. It is just Use-Policy-Acceptance?

The release notes for HiveOS 8.3r4 can be found here: https://docs.aerohive.com/330000/docs/help/english/documentation/8.3r4_HiveOS_ReleaseNotes.pdf

The AP250 image for HiveOS8.3r4 can be found here: https://thehivecommunity.aerohive.com/s/detail/a2v0c000001xd7MAAQ

I hope this was helpful, and I'm happy to assist,

David Souri

HiveCommunity Moderator

Re: AP250 - PSK + CWP Connect time and authentication errors

oliver_eve — Mon, 21 May 2018 14:00:19 GMT

Hey David,

Yep it's just a simple user acceptance page ( the AH default with different text). I'll give this version a go and let you know how i get on.

Cheers

Oli

Re: AP250 - PSK + CWP Connect time and authentication errors

oliver_eve — Mon, 21 May 2018 15:01:13 GMT

Hey David,

I'm seeing loads of high interference alerts all of a sudden on the aps running 8.3. Whats weird is it's complaining about high interference on interfaces which are in an admin down state???

Is this because our HM on prem is an older version (8.2) or is this another bug i've found?

Cheers

Oli

Re: AP250 - PSK + CWP Connect time and authentication errors

dsouri — Mon, 21 May 2018 21:30:03 GMT

Hi Oliver,

I created a case for us about this subject so I could be of more direct assistance.

I will email you from the case now, and we can continue this conversation there.

David Souri

HiveCommunity Moderator/ATAC-T1