https://community.extremenetworks.com/t5/aerohive-migrated-content/a-stake-record-of-the-device-was-found-in-the-redirector/m-p/81931#M9207 <SPAN>Hi,&nbsp;</SPAN><BR /><SPAN>I have talked with the IT department and they say that all of these have been thrown away and they don't have any access to delete SN.</SPAN><BR /><SPAN>You will probably not be getting any reply from them because they have changed the whole system. They say they don't have any access to the website either. If you can delete it then you should do it. If you want to know who it was who owned the two access points it's Hedin.&nbsp;</SPAN><BR /><BR /><SPAN>Kind Regards</SPAN><BR /><SPAN>Abbe</SPAN> Wed, 20 Apr 2022 10:10:46 GMT AbbeM 2022-04-20T10:10:46Z https://community.extremenetworks.com/t5/aerohive-migrated-content/a-stake-record-of-the-device-was-found-in-the-redirector/m-p/81929#M9205 <P>Hi,&nbsp;</P> <P>I have 2st device not possible to add&nbsp;</P> <H2 class="pull-left">A stake record of the device was found in the redirector.<BR /><BR />can som one help please!&nbsp;</H2> Wed, 13 Apr 2022 16:52:58 GMT https://community.extremenetworks.com/t5/aerohive-migrated-content/a-stake-record-of-the-device-was-found-in-the-redirector/m-p/81929#M9205 AbbeM 2022-04-13T16:52:58Z https://community.extremenetworks.com/t5/aerohive-migrated-content/a-stake-record-of-the-device-was-found-in-the-redirector/m-p/81930#M9206 Thanks for providing those pictures, I was able to find the old records for these devices. I will need to get permission from the original owner to remove the old records. As soon as I have that, I'll let you know. Please feel free to check in with me here anytime for an update. Wed, 13 Apr 2022 18:35:48 GMT https://community.extremenetworks.com/t5/aerohive-migrated-content/a-stake-record-of-the-device-was-found-in-the-redirector/m-p/81930#M9206 SamPirok 2022-04-13T18:35:48Z https://community.extremenetworks.com/t5/aerohive-migrated-content/a-stake-record-of-the-device-was-found-in-the-redirector/m-p/81931#M9207 <SPAN>Hi,&nbsp;</SPAN><BR /><SPAN>I have talked with the IT department and they say that all of these have been thrown away and they don't have any access to delete SN.</SPAN><BR /><SPAN>You will probably not be getting any reply from them because they have changed the whole system. They say they don't have any access to the website either. If you can delete it then you should do it. If you want to know who it was who owned the two access points it's Hedin.&nbsp;</SPAN><BR /><BR /><SPAN>Kind Regards</SPAN><BR /><SPAN>Abbe</SPAN> Wed, 20 Apr 2022 10:10:46 GMT https://community.extremenetworks.com/t5/aerohive-migrated-content/a-stake-record-of-the-device-was-found-in-the-redirector/m-p/81931#M9207 AbbeM 2022-04-20T10:10:46Z https://community.extremenetworks.com/t5/aerohive-migrated-content/a-stake-record-of-the-device-was-found-in-the-redirector/m-p/81932#M9208 Thank you for elaborating. Unfortunately I am not able to remove the old records without written approval from the original owners. If they do not respond, I reach out to the old account team for the original owner to see if they can help us. If they can't help us, we reach out to your local sales team for assistance. I've reached out to the account team today, I will let you know if they are able to assist us here. If they are not, I'll need to know generally where you are located so I can find a local sales engineer to assist you. Thu, 21 Apr 2022 15:20:24 GMT https://community.extremenetworks.com/t5/aerohive-migrated-content/a-stake-record-of-the-device-was-found-in-the-redirector/m-p/81932#M9208 SamPirok 2022-04-21T15:20:24Z https://community.extremenetworks.com/t5/aerohive-migrated-content/a-stake-record-of-the-device-was-found-in-the-redirector/m-p/81933#M9209 Hi, any update? Thu, 19 May 2022 09:14:45 GMT https://community.extremenetworks.com/t5/aerohive-migrated-content/a-stake-record-of-the-device-was-found-in-the-redirector/m-p/81933#M9209 AbbeM 2022-05-19T09:14:45Z https://community.extremenetworks.com/t5/aerohive-migrated-content/a-stake-record-of-the-device-was-found-in-the-redirector/m-p/81934#M9210 Hello, thanks for checking in here. I did not receive a reply from the original owner, and their old account team doesn't seem to be able to assist us here either. The next step would be to contact your local sales team to see if they can assist us. Could you let me know generally where you are located so I can find a local contact to connect you to? Thu, 19 May 2022 15:24:09 GMT https://community.extremenetworks.com/t5/aerohive-migrated-content/a-stake-record-of-the-device-was-found-in-the-redirector/m-p/81934#M9210 SamPirok 2022-05-19T15:24:09Z https://community.extremenetworks.com/t5/aerohive-migrated-content/a-stake-record-of-the-device-was-found-in-the-redirector/m-p/81935#M9211 Ok ok, i live in Sweden/ Stockholm, it should be great if somebody can help to become use them, i need to install them but you know already what is the problem:( Thu, 19 May 2022 15:29:56 GMT https://community.extremenetworks.com/t5/aerohive-migrated-content/a-stake-record-of-the-device-was-found-in-the-redirector/m-p/81935#M9211 AbbeM 2022-05-19T15:29:56Z https://community.extremenetworks.com/t5/aerohive-migrated-content/a-stake-record-of-the-device-was-found-in-the-redirector/m-p/81936#M9212 Hi Sam&nbsp;<BR />do you have some update? How is going? Tue, 24 May 2022 10:48:37 GMT https://community.extremenetworks.com/t5/aerohive-migrated-content/a-stake-record-of-the-device-was-found-in-the-redirector/m-p/81936#M9212 AbbeM 2022-05-24T10:48:37Z https://community.extremenetworks.com/t5/aerohive-migrated-content/a-stake-record-of-the-device-was-found-in-the-redirector/m-p/81937#M9213 Hi Abbe, thank you for checking in here, very sorry for the long wait. I've just emailed you information for a local sales contact, please let me know if you don't hear back from them soon and I'll find someone else for you to speak to. Tue, 24 May 2022 17:26:29 GMT https://community.extremenetworks.com/t5/aerohive-migrated-content/a-stake-record-of-the-device-was-found-in-the-redirector/m-p/81937#M9213 SamPirok 2022-05-24T17:26:29Z