topic Re: Is it a HiveManager bug that I have wireless clients (including iPhones!) connected to a SR2208P switch? in Aerohive Migrated Content

Is it a HiveManager bug that I have wireless clients (including iPhones!) connected to a SR2208P switch?

malcolm_snelgro — Wed, 13 Jun 2018 13:13:06 GMT

Hi,

Is it a HiveManager bug that I have wireless clients (including iPhones!) connected to a SR2208P switch? Or something in my configuration. I have HiveManager build version 12.8.0.44.

Regards,

Malcolm

Re: Is it a HiveManager bug that I have wireless clients (including iPhones!) connected to a SR2208P switch?

AnonymousM — Thu, 14 Jun 2018 02:05:07 GMT

Sounds like you have "Client Reporting" enabled on the switch ports where you APs are connected to.

Make sure you have a dedicated port type configured for your AP-Switch-ports, with Client reporting disabled:

Re: Is it a HiveManager bug that I have wireless clients (including iPhones!) connected to a SR2208P switch?

malcolm_snelgro — Thu, 14 Jun 2018 08:55:39 GMT

Hi Carsten,

Good suggestion, but I checked and ports for the APs do have their own port type and client reporting is off for those ports. Could it be overridden elsewhere perhaps?

Otherwise I did read of a bug with HiveManager years ago which had the same effect.

Regards,

Malcolm

Re: Is it a HiveManager bug that I have wireless clients (including iPhones!) connected to a SR2208P switch?

dsouri — Tue, 26 Jun 2018 03:49:13 GMT

Hi Malcolm,

What Version firmware is currently running on the SR2208P?

Additionally, is this a Hivemanager On-Premise build, or are you using the Cloud?

Happy to help,

David Souri

HiveCommunity Moderator

Re: Is it a HiveManager bug that I have wireless clients (including iPhones!) connected to a SR2208P switch?

malcolm_snelgro — Tue, 26 Jun 2018 08:44:06 GMT

Hi David,

The switch is running v1.0.1.22 and this is a Cloud based Hive Manager.

Regards,

Malcolm

Re: Is it a HiveManager bug that I have wireless clients (including iPhones!) connected to a SR2208P switch?

dsouri — Wed, 27 Jun 2018 03:11:33 GMT

Hi Malcolm,

Could you please upgrade the firmware to the latest 1.0.1.26 ?

Each firmware version has an associated HiveAgent application that reports to Hivemanager. I believe this behavior is due to misreporting software.

Happy to assist,

David Souri

HiveCommunity Moderator

Re: Is it a HiveManager bug that I have wireless clients (including iPhones!) connected to a SR2208P switch?

malcolm_snelgro — Wed, 27 Jun 2018 19:51:03 GMT

I have updated the Switch firmware, and there are no wireless clients on the switch after updating. I will monitor it, but I assume it is fixed.