topic Re: I want to upgrade our HM from 8.2r1 to 8.2r2, receiving "file does not exist" in update server, after downloading file to update server. in Aerohive Migrated Content

I want to upgrade our HM from 8.2r1 to 8.2r2, receiving "file does not exist" in update server, after downloading file to update server.

m_rahmani_amoli — Fri, 24 Jan 2020 18:34:04 GMT

I'm facing an issue during the upgarde of our HiveManager Classic from 8.2r1 to 8.2r2. After downloading image to the update server, I can not upload it HiveManager to upgrade it and I'm receiving this message "file does not exist".

We have a Virtual Appliance.

Re: I want to upgrade our HM from 8.2r1 to 8.2r2, receiving "file does not exist" in update server, after downloading file to update server.

samantha_lynn — Fri, 24 Jan 2020 22:17:48 GMT

Have you tried using a new image file to make sure the original file was not corrupt?

Re: I want to upgrade our HM from 8.2r1 to 8.2r2, receiving "file does not exist" in update server, after downloading file to update server.

m_rahmani_amoli — Fri, 24 Jan 2020 22:49:31 GMT

I can only download it to update server and I did it. After completing the download I tried to update image from option "File from update server". I got the popup windows with listed version 8.2r2. After that I tried to continue with clicking "ok" bottom. Then I got the error message. I attached a screenshot of error.

I don't have any other altarnative.

Re: I want to upgrade our HM from 8.2r1 to 8.2r2, receiving "file does not exist" in update server, after downloading file to update server.

m_rahmani_amoli — Fri, 31 Jan 2020 22:35:36 GMT

Is there any solution for me?

Re: I want to upgrade our HM from 8.2r1 to 8.2r2, receiving "file does not exist" in update server, after downloading file to update server.

samantha_lynn — Sat, 01 Feb 2020 03:28:28 GMT

I'm sorry for the wait here, I've enabled download access for you temporarily, could you try downloading the Classic update file from Hive Community and using that file to see if you get the same error?

Re: I want to upgrade our HM from 8.2r1 to 8.2r2, receiving "file does not exist" in update server, after downloading file to update server.

m_rahmani_amoli — Mon, 10 Feb 2020 16:48:53 GMT

Thank you Sam! As I wrote here, we have the version 8.2r1. Can I upgrade our HiveManager from 8.2r1 to 8.2r2e directly, or I must upgrade it to 8.2r2 at first?

Re: I want to upgrade our HM from 8.2r1 to 8.2r2, receiving "file does not exist" in update server, after downloading file to update server.

samantha_lynn — Mon, 10 Feb 2020 23:01:28 GMT

I believe you can go to 8.2r2e directly.

Re: I want to upgrade our HM from 8.2r1 to 8.2r2, receiving "file does not exist" in update server, after downloading file to update server.

m_rahmani_amoli — Tue, 11 Feb 2020 22:31:01 GMT

Thank you very much Sam! I upgraded it to last version and it's working. But our problem is not resolved. I want to use an AP as Radius Server und read the article "Radius Server hosted on an AP", but I can not join this AP to the domain. I receive always an error. I checked oder APs with other HiveOS, but it's not working. The error is following:

"Unknown error: Failed to join domain: failed to precreate account in ou cn=Computers,dc=xxx,dc=xxx dc=xxx: Internal (implementation specific) error ."

Do you know this issue?

Re: I want to upgrade our HM from 8.2r1 to 8.2r2, receiving "file does not exist" in update server, after downloading file to update server.

samantha_lynn — Tue, 11 Feb 2020 23:09:10 GMT

I can't say I've seen that before, but it sounds like the domain controller isn't accepting the join request. Are you using the default admin credentials to join? If you are, can you you check the server we're trying to join to see if you see any errors on that side?

Re: I want to upgrade our HM from 8.2r1 to 8.2r2, receiving "file does not exist" in update server, after downloading file to update server.

m_rahmani_amoli — Wed, 12 Feb 2020 22:47:31 GMT

Hello Sam,

I received this information after debuging:

2020-02-12 12:44:08 debug kernel: skip bg-scan on dev(wifi1)

2020-02-12 12:44:08 debug kernel: Skip bg-scan since power-save client associated

2020-02-12 12:44:01 debug net: net: restart winbindd.

2020-02-12 12:44:01 debug net: return code = -1

2020-02-12 12:44:01 debug net: machine account creation failed

2020-02-12 12:44:01 debug net: ads_krb5_mk_req: server marked as OK to delegate to, building forwardable TGT

2020-02-12 12:44:01 debug net: ads_cleanup_expired_creds: Ticket in ccache[MEMORY:cliconnect] expiration Wed, 12 Feb 2020 19:24:01 GMT+1:00

2020-02-12 12:44:01 debug net: ads_sasl_spnego_bind: got server principal name = not_defined_in_RFC4178@please_ignore

2020-02-12 12:44:01 debug net: ads_sasl_spnego_bind: got OID=1 3 6 1 4 1 311 2 2 10

2020-02-12 12:44:01 debug net: ads_sasl_spnego_bind: got OID=1 2 840 113554 1 2 2 3

2020-02-12 12:44:01 debug net: ads_sasl_spnego_bind: got OID=1 2 840 113554 1 2 2

2020-02-12 12:44:01 debug net: ads_sasl_spnego_bind: got OID=1 2 840 48018 1 2 2

2020-02-12 12:44:01 debug net: ads_sasl_spnego_bind: got OID=1 3 6 1 4 1 311 2 2 30

2020-02-12 12:44:01 debug net: Connected to LDAP server yyy.xxx.xxx.xx

2020-02-12 12:44:01 debug net: Successfully contacted LDAP server xxx.xxx.xxx.xxx

2020-02-12 12:44:01 debug net: try connect to ldap server 'yyy.xxx.xxx.xx' successful

2020-02-12 12:44:01 debug net: rpc_pipe_destructor: closed host yyy.xxx.xxx.xx, pipe lsarpc, fnum 0x8004

2020-02-12 12:44:01 debug net: rpc_pipe_bind: host yyy.xxx.xx.xxx, pipe lsarpc, fnum 0x8004 bind request returned ok.

2020-02-12 12:44:01 debug net: ads_krb5_mk_req: server marked as OK to delegate to, building forwardable TGT

2020-02-12 12:44:01 debug net: ads_cleanup_expired_creds: Ticket in ccache[MEMORY:cliconnect] expiration Wed, 12 Feb 2020 19:24:01 GMT+1:00

2020-02-12 12:44:01 debug net: Doing kerberos session setup

2020-02-12 12:44:01 debug net: cli_session_setup_spnego: guessed server principal=yyyy$@xxx.xxx.xxx

We use on our AD SMB2 and SMB3 and have activated SMB1 for testing purpose.

Do you have any idea?

Re: I want to upgrade our HM from 8.2r1 to 8.2r2, receiving "file does not exist" in update server, after downloading file to update server.

m_rahmani_amoli — Thu, 13 Feb 2020 22:24:58 GMT

Hello Sam,

Unfortunately I can not find important logs on the site of AD.

For test purposes I joind a linux machine to AD and it was joined without any problem.

Do have any idea for our problem?