topic Re: AP230:Device Update Failed. in Aerohive Migrated Content

AP230:Device Update Failed.

mei8hty — Tue, 14 May 2019 21:10:18 GMT

Hi, i got 2 AP230.

Current Hiveos Vision :6.4r1e

Device Update Failed in Hivemanager(NG) :

"The Aerohive device was unable to save the image to flash memory..."

Could you please send me the available firmware for AP230 ?

Thank you.

Re: AP230:Device Update Failed.

samantha_lynn — Wed, 15 May 2019 02:10:44 GMT

You'll need to upgrade to 6.5r3 at minimum to manage the device in HiveManager. I've emailed you directly with the files you'll need and a guide on how to update the firmware via the Web UI. Please let me know if you have any further issues getting your devices updated.

Re: AP230:Device Update Failed.

grant_edwards1 — Fri, 26 Jul 2019 18:32:45 GMT

Hi Sam i dropped you a email, I think i am having the same issue with 6.4r1e, could you please email me the file?

Many Thanks Grant

Re: AP230:Device Update Failed.

samantha_lynn — Fri, 26 Jul 2019 19:54:11 GMT

Hi Grant, I've sent you the firmware files you'll need and the guide for updating via the APs Web UI. Please let me know if you have any issues getting your APs firmware updated with those files.

Re: AP230:Device Update Failed.

bkr22r — Thu, 15 Aug 2019 10:56:11 GMT

Hello Sam,

I am new to Areohive trying to setup a AP230 , I am having the same issue as the other user when I am updating firmware and new network policies with OS 6.4r1, could you please help me with the files ?

Thanks

Barath

Re: AP230:Device Update Failed.

samantha_lynn — Thu, 15 Aug 2019 17:47:51 GMT

Hi Barath, I've emailed you the firmware files you requested, and a guide that reviews how to update the devices through their Web UI. Please let me know if you have any trouble updating the firmware on your devices moving forward.

Re: AP230:Device Update Failed.

denis_appel — Tue, 27 Aug 2019 21:57:57 GMT

Hello Sam, I am in the same situation as these other folks. Please send the 6.5r3 file and guide. thanks in advance.

Re: AP230:Device Update Failed.

samantha_lynn — Tue, 27 Aug 2019 22:01:43 GMT

Thanks for letting me know Denis, I've emailed you those files and they guide on updating via the Web UI. Please let me know if you have any trouble getting those devices updated from here.

Re: AP230:Device Update Failed.

denis_appel — Tue, 27 Aug 2019 22:38:30 GMT

Thank. All upgraded.

Denis Appel
IT Infrastructure & Operations
Network Engineer III
6200 S Syracuse Way Ste 185 | Greenwood Village, CO 80111
W: 720.462.5453 | C: 214.766.6175

Note new email: denis.appel@envisionhealth.com

[cid:image003.png@01D47A94.BFCB0990]

PIONEERING THE DELIVERY OF CARE

Re: AP230:Device Update Failed.

johan_carlsson — Wed, 30 Oct 2019 19:33:56 GMT

Hi!

I would also like to have those files.

I have a AP230 running 6.4r1e.

/Johan

Re: AP230:Device Update Failed.

samantha_lynn — Wed, 30 Oct 2019 20:15:15 GMT

Hi @Johan Carlsson , thanks for letting me know, I've emailed you directly with those firmware files as well. Please let me know if I can help with anything else.

Re: AP230:Device Update Failed.

scottyearsley13 — Sat, 09 Nov 2019 09:35:00 GMT

Hi Sam,

I also have a AP230 running 6.4r1e. Please can I have the upgrade files for 6.5r3.

Re: AP230:Device Update Failed.

samantha_lynn — Mon, 11 Nov 2019 21:59:28 GMT

Hi Scott, I've sent that over to you, please let me know if you have any issues updating your AP.

Re: AP230:Device Update Failed.

kklepacki — Tue, 19 Nov 2019 11:01:02 GMT

Hi,

I have a unit that I acquired via free demo unit and support expired. Is there any way I can request latest firmware? I'm on 8.4r10 I believe. Thanks Kris

Re: AP230:Device Update Failed.

Keith6 — Tue, 19 Nov 2019 11:13:58 GMT

I need to update several ap121 to newest firmware. i cant seem to open a case can someone assist.

Re: AP230:Device Update Failed.

samantha_lynn — Tue, 19 Nov 2019 22:52:42 GMT

Hi Kris, thanks for letting me know, I've emailed you the firmware file directly. Please let me know if I can help with anything else.

Re: AP230:Device Update Failed.

samantha_lynn — Tue, 19 Nov 2019 22:55:58 GMT

Hi Keith, I've emailed you the firmware file as well as details on how to get case creation enabled. Please let me know if I can clarify anything.

Re: AP230:Device Update Failed.

kklepacki — Tue, 19 Nov 2019 23:06:22 GMT

Sam, I have not received any files from you. I just received reply to my comments.

Re: AP230:Device Update Failed.

samantha_lynn — Tue, 19 Nov 2019 23:15:52 GMT

Thank you for letting me know, I've just tried to send that to you again, please let me know if you get it this time.

Re: AP230:Device Update Failed.

fstorer — Wed, 20 Nov 2019 21:18:31 GMT

Hello @Sam Pirok

I am in the same situation and I need to update a AP130 running 6.5r1b. Could you please send me the guide on updating via the Web UI and the firmware files?

Thank you in advance

Francesco Storer

ITS Network Technician

The British School of Brussels vzw

email: fstorer@britishschool.be