topic I am trying to add an AP to my HiveManager account, but when I do I get a message that says "The device appears to belong to a different VHM." Can you please release the AP so that I can add it to my Hivemanager account? The AP S/N is [REDACTED BY in Aerohive Migrated Content

I am trying to add an AP to my HiveManager account, but when I do I get a message that says "The device appears to belong to a different VHM." Can you please release the AP so that I can add it to my Hivemanager account? The AP S/N is [REDACTED BY

os4_2012_m — Wed, 14 Nov 2018 03:16:12 GMT

I am trying to add an AP to my HiveManager account, but when I do I get a message that says "The device appears to belong to a different VHM." Can you please release the AP so that I can add it to my Hivemanager account? The AP S/N is [REDACTED BY

Re: I am trying to add an AP to my HiveManager account, but when I do I get a message that says "The device appears to belong to a different VHM." Can you please release the AP so that I can add it to my Hivemanager account? The AP S/N is [REDACTED BY

dsouri — Wed, 14 Nov 2018 03:57:23 GMT

Hi Tony,

I've redacted the Serial Number for privacy, and will email you to verify some account details.

Happy to help,

David Souri

HiveCommunity

Re: I am trying to add an AP to my HiveManager account, but when I do I get a message that says "The device appears to belong to a different VHM." Can you please release the AP so that I can add it to my Hivemanager account? The AP S/N is [REDACTED BY

os4_2012_m — Wed, 14 Nov 2018 04:39:53 GMT

Thanks for the help David. Please let me know what info you need so that we can get this moving.