topic Re: AP121- Device update failed from XI Connect. How can I upgrade it ? in Aerohive Migrated Content

AP121- Device update failed from XI Connect. How can I upgrade it ?

Ismael — Fri, 17 Jan 2020 23:51:07 GMT

AP121 is on HiveOS 6.4r1d release build2111 and after add it to XI Conenct I always get device update failed. I can't configure it. Screen shot attacehd.

Thanks for the support.

Re: AP121- Device update failed from XI Connect. How can I upgrade it ?

samantha_lynn — Tue, 21 Jan 2020 00:36:46 GMT

Hi Ismael, we need to get the device up to at least 6.5r3 to manage it in the ExtremeCloud IQ (ECIQ) GUI. I've emailed you directly with the files you'll need to update your devices firmware, please let me know if you have any issues updating your devices.

Re: AP121- Device update failed from XI Connect. How can I upgrade it ?

m_vink — Wed, 22 Jan 2020 06:14:43 GMT

Hi Sam,

Could you please provide me with the correct firmware file as well ? I've been having the same issue all day now, untill I found this post.

Thanks in advance.

Re: AP121- Device update failed from XI Connect. How can I upgrade it ?

samantha_lynn — Wed, 22 Jan 2020 21:39:43 GMT

Hi Michel, I've emailed you the firmware files as well. Please let me know if I can help with anything else.

Re: AP121- Device update failed from XI Connect. How can I upgrade it ?

m_vink — Wed, 22 Jan 2020 22:28:47 GMT

Hi Sam,

Thanks for the response. I was able to download the proper firmware file through the channels of our distributor (of which I was unaware yesterday) this morning and successfully updated the AP through the Web UI.

The AP has accepted the pushed configuration from the ExtremeCloud.

Regardless, thanks for the support.