topic Re: release an AP from the previous cloud in Aerohive Migrated Content

release an AP from the previous cloud

serg_karpushev — Mon, 23 May 2022 06:28:08 GMT

Could you please help me to unregister some AP250 ? I've bought them as a part of big lot of decommissioned equipment but I can't add them to my ExtremeCloud IQ Connect

here are the serial numbers:
02501707250532
02501609231039
02501612060478
02501609230951
02501712070325
02501712070588

Thanks,
Sergey

Re: release an AP from the previous cloud

SamPirok — Mon, 23 May 2022 15:28:11 GMT

Hi Sergey, thanks for reaching out here. I've found the old records that are preventing you from adding these devices to your own inventory, and I've reached out to the original owners to get confirmation that it's okay to remove those old records. Once we have that, I'll be able to release these devices to you so you can add them to your own inventory. Please feel free to check in with me here any time for an update.

Re: release an AP from the previous cloud

serg_karpushev — Mon, 30 May 2022 07:47:47 GMT

any updates ?

there is also ap1130 from the same lot that has the same issue 11301708140100

Re: release an AP from the previous cloud

SamPirok — Wed, 01 Jun 2022 17:45:54 GMT

Hi Sergey, sorry for the slow reply here, I was out of the office for a few days. I haven't heard back from the original owner, and now I'm trying to work with the old account team to see if they can assist us. If they aren't able to help us, I'll need to know generally where you're located so I can find a local sales engineer to connect you to.

Also, I've started the same process for the 1130, thank you for letting me know about that device as well.

Re: release an AP from the previous cloud

serg_karpushev — Thu, 02 Jun 2022 01:10:30 GMT

Thanks for your help. They APs where used in New Zealand

Re: release an AP from the previous cloud

SamPirok — Thu, 02 Jun 2022 17:00:21 GMT

Thanks for letting me know Sergey, I've emailed you just now with a local sales engineer contact. Please let me know if you don't hear back from them quickly and I'll work on finding a different contact for you.

Re: release an AP from the previous cloud

serg_karpushev — Mon, 27 Jun 2022 01:47:09 GMT

any updates ? The contact that you provided me no longer works with your company and the email bounced back

Re: release an AP from the previous cloud

SamPirok — Mon, 27 Jun 2022 15:51:14 GMT

Thanks for letting me know Sergey, sorry about the mix up there. I've emailed you a different sales contact in your area. Please let me know if you don't hear back soon from the new contact and I'll continue looking for someone who can assist you.