topic Re: trying to update firmware on AP250 from 7.1r1 to 10.0r5. not working via Hivemanager - the update device link is not available. it is also not working via the gui link. in Aerohive Migrated Content https://community.extremenetworks.com/t5/aerohive-migrated-content/trying-to-update-firmware-on-ap250-from-7-1r1-to-10-0r5-not/m-p/82504#M9510 <P>Hivemanager formerly NG. on the gui link - when i click the APPLY button, downloading flashes for a second then disappears. normally it shows downloading , installing and then gives a message that it is completed. both for Chrome and IE. on the Hivemanager NG website the Update device is greyed out.</P> Fri, 23 Aug 2019 00:25:21 GMT denis_appel 2019-08-23T00:25:21Z trying to update firmware on AP250 from 7.1r1 to 10.0r5. not working via Hivemanager - the update device link is not available. it is also not working via the gui link. https://community.extremenetworks.com/t5/aerohive-migrated-content/trying-to-update-firmware-on-ap250-from-7-1r1-to-10-0r5-not/m-p/82502#M9508 trying to update firmware on AP250 from 7.1r1 to 10.0r5. not working via Hivemanager - the update device link is not available. it is also not working via the gui link. Fri, 23 Aug 2019 00:16:45 GMT https://community.extremenetworks.com/t5/aerohive-migrated-content/trying-to-update-firmware-on-ap250-from-7-1r1-to-10-0r5-not/m-p/82502#M9508 denis_appel 2019-08-23T00:16:45Z Re: trying to update firmware on AP250 from 7.1r1 to 10.0r5. not working via Hivemanager - the update device link is not available. it is also not working via the gui link. https://community.extremenetworks.com/t5/aerohive-migrated-content/trying-to-update-firmware-on-ap250-from-7-1r1-to-10-0r5-not/m-p/82503#M9509 <P>What is the message you see when you try to update? And when you say HiveManager, do you mean HiveManager Classic or HiveManager formerly NG?</P> Fri, 23 Aug 2019 00:18:34 GMT https://community.extremenetworks.com/t5/aerohive-migrated-content/trying-to-update-firmware-on-ap250-from-7-1r1-to-10-0r5-not/m-p/82503#M9509 samantha_lynn 2019-08-23T00:18:34Z Re: trying to update firmware on AP250 from 7.1r1 to 10.0r5. not working via Hivemanager - the update device link is not available. it is also not working via the gui link. https://community.extremenetworks.com/t5/aerohive-migrated-content/trying-to-update-firmware-on-ap250-from-7-1r1-to-10-0r5-not/m-p/82504#M9510 <P>Hivemanager formerly NG. on the gui link - when i click the APPLY button, downloading flashes for a second then disappears. normally it shows downloading , installing and then gives a message that it is completed. both for Chrome and IE. on the Hivemanager NG website the Update device is greyed out.</P> Fri, 23 Aug 2019 00:25:21 GMT https://community.extremenetworks.com/t5/aerohive-migrated-content/trying-to-update-firmware-on-ap250-from-7-1r1-to-10-0r5-not/m-p/82504#M9510 denis_appel 2019-08-23T00:25:21Z Re: trying to update firmware on AP250 from 7.1r1 to 10.0r5. not working via Hivemanager - the update device link is not available. it is also not working via the gui link. https://community.extremenetworks.com/t5/aerohive-migrated-content/trying-to-update-firmware-on-ap250-from-7-1r1-to-10-0r5-not/m-p/82505#M9511 <P>Could you go to the Monitor page&gt; Click on the host name of the device&gt; Go to device configuration on the left hand side menu&gt; apply a network policy in the drop down on this page? That should cause the Update Device button to function for you. For the firmware issue, we'll want to open a technical support case to dive in to that issue. If you could let me know the case number you're given after you submit the case, I can take the case from there. </P> Fri, 23 Aug 2019 00:33:37 GMT https://community.extremenetworks.com/t5/aerohive-migrated-content/trying-to-update-firmware-on-ap250-from-7-1r1-to-10-0r5-not/m-p/82505#M9511 samantha_lynn 2019-08-23T00:33:37Z Re: trying to update firmware on AP250 from 7.1r1 to 10.0r5. not working via Hivemanager - the update device link is not available. it is also not working via the gui link. https://community.extremenetworks.com/t5/aerohive-migrated-content/trying-to-update-firmware-on-ap250-from-7-1r1-to-10-0r5-not/m-p/82506#M9512 <P><B>the Monitor page directions worked to upgrade via Hivemanager NG. Case Number:</B>00280034 for the GUI issue.</P> Fri, 23 Aug 2019 00:45:17 GMT https://community.extremenetworks.com/t5/aerohive-migrated-content/trying-to-update-firmware-on-ap250-from-7-1r1-to-10-0r5-not/m-p/82506#M9512 denis_appel 2019-08-23T00:45:17Z