topic Re: We purchased 60 licenses for Hivemanager in April but as of now it is showing 0 devices in our inventory even though we have 47 APs. On the AP page it shows all 47 devices as "unmanaged". How do we fix this? Thanks. in Aerohive Migrated Content

We purchased 60 licenses for Hivemanager in April but as of now it is showing 0 devices in our inventory even though we have 47 APs. On the AP page it shows all 47 devices as "unmanaged". How do we fix this? Thanks.

allan_libby — Thu, 31 May 2018 00:12:29 GMT

We purchased 60 licenses for Hivemanager in April but as of now it is showing 0 devices in our inventory even though we have 47 APs. On the AP page it shows all 47 devices as "unmanaged". How do we fix this? Thanks.

Re: We purchased 60 licenses for Hivemanager in April but as of now it is showing 0 devices in our inventory even though we have 47 APs. On the AP page it shows all 47 devices as "unmanaged". How do we fix this? Thanks.

samantha_lynn — Thu, 31 May 2018 00:32:11 GMT

Hello, the APs moved to unmanaged because they currently aren't covered under an entitlement key. Once they are, you would just want to push an update out to them and they'll be "managed" again. Overall, this won't affect your client traffic, the APs will continue broadcasting their last known configuration.

If you could share the license(s) you are applying, I can check on expiration dates and initialization for you. If you would prefer to share this with me directly, please feel free to email me at communityhelp@aerohive.com.

Re: We purchased 60 licenses for Hivemanager in April but as of now it is showing 0 devices in our inventory even though we have 47 APs. On the AP page it shows all 47 devices as "unmanaged". How do we fix this? Thanks.

allan_libby — Thu, 31 May 2018 01:44:29 GMT

I apologize, my information in my first post was incorrect. All of the APs are marked as managed but also marked as Unconfigured. I threw a test AP on the network and it immediately came up as configured and managed AND my device inventory shows 1 used.. Do the APs just need a reboot to update? Thanks.

Re: We purchased 60 licenses for Hivemanager in April but as of now it is showing 0 devices in our inventory even though we have 47 APs. On the AP page it shows all 47 devices as "unmanaged". How do we fix this? Thanks.

samantha_lynn — Thu, 31 May 2018 02:47:28 GMT

No worries Allan, and yes, they will just need an update to become configured again.