topic Re: Clients are disconnected when roaming between ap in Aerohive Migrated Content

Clients are disconnected when roaming between ap

mbachiri — Mon, 09 Sep 2019 19:43:26 GMT

Clients are disconnected when roaming between ap

Re: Clients are disconnected when roaming between ap

samantha_lynn — Mon, 09 Sep 2019 19:59:53 GMT

What HiveManager platform are you using? This guide will walk you through how to determine which HiveManager you are using, for reference: https://thehivecommunity.aerohive.com/s/article/Which-HiveManager-Platform-am-I-using

Re: Clients are disconnected when roaming between ap

mbachiri — Tue, 10 Sep 2019 14:55:41 GMT

Hello

Hivemanager platform build version : 19.7.1.13

Re: Clients are disconnected when roaming between ap

samantha_lynn — Tue, 10 Sep 2019 19:16:45 GMT

Thank you for letting me know. Could you go to the Tools tab and run a client monitor while replicating the issue? That should tell us why the devices are disconnecting. This guide reviews how to run a client monitor: https://thehivecommunity.aerohive.com/s/article/Client-Monitor-in-NG

If you'd like to send the results to me directly, my email is communityhelp@aerohive.com.