topic Re: Dear Aerohive Networks, We are attempting to add 2 of our devices below to Hivemanager but are getting the message 'device already onboarded': SN: 02301707212614 SN: 02301707213833 Any chance you can help us get it cleared? Thank you! in Aerohive Migrated Content

Dear Aerohive Networks, We are attempting to add 2 of our devices below to Hivemanager but are getting the message 'device already onboarded': SN: 02301707212614 SN: 02301707213833 Any chance you can help us get it cleared? Thank you!

jesse1 — Wed, 04 Sep 2019 08:41:19 GMT

Dear Aerohive Networks, We are attempting to add 2 of our devices below to Hivemanager but are getting the message 'device already onboarded': SN: 02301707212614 SN: 02301707213833 Any chance you can help us get it cleared? Thank you!

Re: Dear Aerohive Networks, We are attempting to add 2 of our devices below to Hivemanager but are getting the message 'device already onboarded': SN: 02301707212614 SN: 02301707213833 Any chance you can help us get it cleared? Thank you!

samantha_lynn — Wed, 04 Sep 2019 20:11:17 GMT

Thank you for letting me know, could you try adding those devices one more time for me?

Re: Dear Aerohive Networks, We are attempting to add 2 of our devices below to Hivemanager but are getting the message 'device already onboarded': SN: 02301707212614 SN: 02301707213833 Any chance you can help us get it cleared? Thank you!

jesse1 — Wed, 04 Sep 2019 21:19:14 GMT

That worked great- thank you Sam!

One more quick question if I may? We have two APs that have been plugged in and working for a month, but they always show as offline.

Any thoughts as to why they show as offline?

Re: Dear Aerohive Networks, We are attempting to add 2 of our devices below to Hivemanager but are getting the message 'device already onboarded': SN: 02301707212614 SN: 02301707213833 Any chance you can help us get it cleared? Thank you!

samantha_lynn — Wed, 04 Sep 2019 21:20:50 GMT

That could come from a number of factors, but I'd recommend following the steps in this guide to narrow it down and/or to connect the APs manually: https://thehivecommunity.aerohive.com/s/article/CAPWAP-Guide-for-HiveManager-NG