topic Hello, I encounter to an issue with my Hive Model AP550 ( HiveOS 10.0r5) which is rebooting randomly Is there a known issue or how can I do to solve this? Thank you for your help / suggests in Aerohive Migrated Content

Hello, I encounter to an issue with my Hive Model AP550 ( HiveOS 10.0r5) which is rebooting randomly Is there a known issue or how can I do to solve this? Thank you for your help / suggests

Stephane — Tue, 26 Nov 2019 23:14:53 GMT

Hello, I encounter to an issue with my Hive Model AP550 ( HiveOS 10.0r5) which is rebooting randomly Is there a known issue or how can I do to solve this? Thank you for your help / suggests

Re: Hello, I encounter to an issue with my Hive Model AP550 ( HiveOS 10.0r5) which is rebooting randomly Is there a known issue or how can I do to solve this? Thank you for your help / suggests

samantha_lynn — Tue, 26 Nov 2019 23:52:25 GMT

There is no known issue that should cause a random reboot on the 10.x firmware line that I'm aware of. Would you be able to SSH in to the AP and run the following command to see the logged reason for the reboot?

Show system _reboot

Re: Hello, I encounter to an issue with my Hive Model AP550 ( HiveOS 10.0r5) which is rebooting randomly Is there a known issue or how can I do to solve this? Thank you for your help / suggests

Stephane — Wed, 27 Nov 2019 22:07:04 GMT

Hello Sam,

Thank you for your reply

We solve the issue. it was due to a mismatch in the configuration of the AP

Re: Hello, I encounter to an issue with my Hive Model AP550 ( HiveOS 10.0r5) which is rebooting randomly Is there a known issue or how can I do to solve this? Thank you for your help / suggests

Stephane — Wed, 27 Nov 2019 22:08:54 GMT

.. Apologize, a hardware issue and a replacment of the AP was performed

Thks