topic Re: Unable to onboard an SR2208P. in Aerohive Migrated Content

Unable to onboard an SR2208P.

dominic_bodger — Thu, 28 Jun 2018 23:49:19 GMT

Hello

Error is an existing Stake record has been found on the re-director, can you remove this for me please?

I would like to evaluate the device in HiveManager.

Are you also able to confirm if basic configuration is available for switches in HM Connect? I am aware switches do not appear to support Network Policies at this service level.

The rest looks good:

(AH-Switch) #show hivemanager status

............................................... .......................................

HiveAgent Status............................... CONNECTED TO HIVEMANAGER

HiveAgent Version.............................. 1.1.13.0

HiveAgent Last Onboard Time.................... 01:27:34 01 01 2017 UTC

HiveAgent Association Method................... REDIRECTOR

HiveAgent Association Url...................... https://cloud-va2.aerohive.com/hac-webapp/rest/v1/association

HiveAgent Poll URL............................. https://cloud-va2.aerohive.com/hac-webapp/rest/v1/poll/[REDACTED BY MODERATOR]

HiveAgent Redirector FQDN...................... cloud-rd.aerohive.com

Thank you very much!

Re: Unable to onboard an SR2208P.

dsouri — Fri, 29 Jun 2018 00:03:32 GMT

Hi Dominic,

I documented the Serial number and requested removal from the re-director. I will advise when this is complete, and you'll be able to onboard.

I'm not sure what you meant by "I am aware switches do not appear to support Network Policies at this service level."

---Please specify a bit more, and I'll be happy to assist.

David Souri

HiveCommunity Moderator

Re: Unable to onboard an SR2208P.

dominic_bodger — Fri, 29 Jun 2018 00:12:28 GMT

Hi David

Many thanks for the looking into the re-director issue and removing the S/N from this posting!

I would like to get an idea what configuration features are available with just a basic HiveManager connect account.... Without a select entitlement. When connecting a virtual switch the free featureset appeared much more limited than what is provided for APs...

Many Thanks

Re: Unable to onboard an SR2208P.

dominic_bodger — Fri, 29 Jun 2018 09:12:42 GMT

Update - Connected another SR2208P, basic device policies and device configuration are available, which is great. Please let me know when the original S/N has been removed form the re-director. Thanks!

Re: Unable to onboard an SR2208P.

dsouri — Fri, 29 Jun 2018 22:31:32 GMT

Hi Dominic,

Please onboard the SR2208P from the original message.

Let me know if I can be of further assistance,

David Souri

HiveCommunity Moderator

Re: Unable to onboard an SR2208P.

dominic_bodger — Fri, 29 Jun 2018 22:53:09 GMT

HI David

I have been able to onboard the switch.

Thank you very much for the excellent service.

Regards

Re: Unable to onboard an SR2208P.

torben-l — Sun, 12 Aug 2018 18:46:45 GMT

Hi David,

i have an AP130 which has the same error like dominic.

I'm unable to onboard this device: 01301505070572 to my hive account.

Do you have solution?

THanks

Re: Unable to onboard an SR2208P.

samantha_lynn — Wed, 29 Aug 2018 22:19:09 GMT

Hello @TOrben Langenbach , I'm sorry we missed your post here, did you still need help with this device?

Re: Unable to onboard an SR2208P.

torben-l — Thu, 30 Aug 2018 02:40:19 GMT

The Problem is solved. Thank you

Re: Unable to onboard an SR2208P.

jcarmelo — Thu, 06 Sep 2018 05:59:12 GMT

How can you document the serial number and request the removal of the re-director.

what number can I call to perform. I have an ap130 with the same error

Error is an existing Stake record has been found on the re-director

I'll be very greatful

Re: Unable to onboard an SR2208P.

samantha_lynn — Thu, 06 Sep 2018 20:16:01 GMT

Hello @Jhon Carmelo Moreno , if you have purchased Global Select support, you can call 866-365-9918 to submit this request. If you have not purchased support, you can email me the serial number at communityhelp@aerohive.com and I'll get it freed up for you.

Re: Unable to onboard an SR2208P.

a_calvo — Tue, 04 Dec 2018 10:48:28 GMT

Hi @Sam Pirok , I have the same problem, I can't onboard an SR2224P on my HiveManager Classic account, I add the serial number successfully but the device never appear on managed devices. Could you help me?

Re: Unable to onboard an SR2208P.

samantha_lynn — Tue, 04 Dec 2018 21:12:06 GMT

Hi @Alejandro Calvo , thanks for reaching out. Unfortunately the SR22xx and SR23xx switches are only compatible with HiveManager (formerly NG, cloud.aerohive.com). HiveManager Classic will not be able to manage them, as you are experiencing. If you'd like to talk about options for moving to HiveManager from Classic, please feel free to email me directly at communityhelp@aerohive.com, or we can start a new thread on the Community (I just don't want to go too far off topic in this thread).