topic Re: Need to Release AP: Error 9 The device appears to be in use by another VIQ in End of Service Products https://community.extremenetworks.com/t5/end-of-service-products/need-to-release-ap-error-9-the-device-appears-to-be-in-use-by/m-p/70940#M745 <P>I will also need to release the following SNs:</P><P>&nbsp;</P><P>12112111802891</P><P>12112110800013</P><P>33014021801102</P> Sat, 17 Apr 2021 04:08:07 GMT Surterre 2021-04-17T04:08:07Z Need to Release AP: Error 9 The device appears to be in use by another VIQ https://community.extremenetworks.com/t5/end-of-service-products/need-to-release-ap-error-9-the-device-appears-to-be-in-use-by/m-p/70939#M744 <P>Need assistance releasing two serial numbers from former cloud please so that they may be added to new setup:</P><P>&nbsp;</P><FIGURE><span class="lia-inline-image-display-wrapper" image-alt="e10fb174f4284696b31dabb7dd243754_5c24ff04-26fa-46c8-b7f7-7101af77d2ed.jpg"><img src="https://community.extremenetworks.com/t5/image/serverpage/image-id/5619iECB4BAF8E51A950E/image-size/large?v=v2&amp;px=999" role="button" title="e10fb174f4284696b31dabb7dd243754_5c24ff04-26fa-46c8-b7f7-7101af77d2ed.jpg" alt="e10fb174f4284696b31dabb7dd243754_5c24ff04-26fa-46c8-b7f7-7101af77d2ed.jpg" /></span></FIGURE><P>&nbsp;</P> Sat, 17 Apr 2021 03:44:37 GMT https://community.extremenetworks.com/t5/end-of-service-products/need-to-release-ap-error-9-the-device-appears-to-be-in-use-by/m-p/70939#M744 Surterre 2021-04-17T03:44:37Z Re: Need to Release AP: Error 9 The device appears to be in use by another VIQ https://community.extremenetworks.com/t5/end-of-service-products/need-to-release-ap-error-9-the-device-appears-to-be-in-use-by/m-p/70940#M745 <P>I will also need to release the following SNs:</P><P>&nbsp;</P><P>12112111802891</P><P>12112110800013</P><P>33014021801102</P> Sat, 17 Apr 2021 04:08:07 GMT https://community.extremenetworks.com/t5/end-of-service-products/need-to-release-ap-error-9-the-device-appears-to-be-in-use-by/m-p/70940#M745 Surterre 2021-04-17T04:08:07Z Re: Need to Release AP: Error 9 The device appears to be in use by another VIQ https://community.extremenetworks.com/t5/end-of-service-products/need-to-release-ap-error-9-the-device-appears-to-be-in-use-by/m-p/70941#M746 <P>This topic can now be closed as the serial numbers have been released (thank you, Sam!)</P> Sat, 17 Apr 2021 10:39:37 GMT https://community.extremenetworks.com/t5/end-of-service-products/need-to-release-ap-error-9-the-device-appears-to-be-in-use-by/m-p/70941#M746 Surterre 2021-04-17T10:39:37Z Re: Need to Release AP: Error 9 The device appears to be in use by another VIQ https://community.extremenetworks.com/t5/end-of-service-products/need-to-release-ap-error-9-the-device-appears-to-be-in-use-by/m-p/70942#M747 <UL><LI>01221703234947&nbsp; A stake record of the device was found in the redirector.</LI></UL><P>please Help me.</P><P>Thanks</P> Wed, 02 Jun 2021 16:46:33 GMT https://community.extremenetworks.com/t5/end-of-service-products/need-to-release-ap-error-9-the-device-appears-to-be-in-use-by/m-p/70942#M747 Neompx 2021-06-02T16:46:33Z Re: Need to Release AP: Error 9 The device appears to be in use by another VIQ https://community.extremenetworks.com/t5/end-of-service-products/need-to-release-ap-error-9-the-device-appears-to-be-in-use-by/m-p/70943#M748 <P>Hi <USER-MENTION data-id="9899872">@Neompx</USER-MENTION>, thanks for reaching out. I see that device is currently registered to a different user, we’ll need to get approval from the original owner before we can transfer this device to you in our system. I’ve emailed the original owner now, I’ll let you know as soon as I hear back. If you are still in contact with the original owner and can encourage them to answer my email, that might help move things along a bit here. I appreciate your patience in the mean time.&nbsp;</P> Thu, 03 Jun 2021 03:42:31 GMT https://community.extremenetworks.com/t5/end-of-service-products/need-to-release-ap-error-9-the-device-appears-to-be-in-use-by/m-p/70943#M748 SamPirok 2021-06-03T03:42:31Z Re: Need to Release AP: Error 9 The device appears to be in use by another VIQ https://community.extremenetworks.com/t5/end-of-service-products/need-to-release-ap-error-9-the-device-appears-to-be-in-use-by/m-p/70944#M749 <P>Hello,&nbsp;<BR /><BR />Would you be able to release&nbsp;02301405161958 please?<BR /><BR />Many Thanks,&nbsp;</P> Mon, 30 Aug 2021 22:16:34 GMT https://community.extremenetworks.com/t5/end-of-service-products/need-to-release-ap-error-9-the-device-appears-to-be-in-use-by/m-p/70944#M749 colinmc11 2021-08-30T22:16:34Z Re: Need to Release AP: Error 9 The device appears to be in use by another VIQ https://community.extremenetworks.com/t5/end-of-service-products/need-to-release-ap-error-9-the-device-appears-to-be-in-use-by/m-p/70945#M750 <P>Hi <USER-MENTION data-id="9900653">@colinmc11</USER-MENTION>, thanks for providing that serial number, that device should now be free to add to your inventory. Please let me know if I can help with anything else.&nbsp;&nbsp;</P> Tue, 31 Aug 2021 21:22:24 GMT https://community.extremenetworks.com/t5/end-of-service-products/need-to-release-ap-error-9-the-device-appears-to-be-in-use-by/m-p/70945#M750 SamPirok 2021-08-31T21:22:24Z