topic Re: Guest A3 Captive Portal Works but prompts 'unable to detect network connectivity' after authenticating in ExtremeCloud A3

Guest A3 Captive Portal Works but prompts 'unable to detect network connectivity' after authenticating

Anonymous — Sun, 24 Jan 2021 23:23:20 GMT

Hi,

Currently have a Guest captive portal configured via ExtremeA3. The captive portal comes up, and I choose to go through the null authentication.

This is using the L3 topology and various filter-id attributes are using ‘registration’ and then ‘guest’ to put the device onto the various networks at different times of authentication.

When going through the registration the phone is correctly getting assigned the registration VLAN, this is the screenshot on successful login:

The issue comes about after you keep waiting you get the following message:

If you disconnected from the wifi and then reconnect, it connects you successfully and on the guest VLAN.

So it works, in a way. Maybe the process is correct because the device is changing IP so has to disconnect and re-connect?

As I’ve never set this up before I’m not sure what's the norm?

Many thanks in advance

Re: Guest A3 Captive Portal Works but prompts 'unable to detect network connectivity' after authenticating

OscarK — Mon, 25 Jan 2021 15:15:27 GMT

Hi Martin,

yes the phone needs to do a new dhcp and some phones (like iphones) dont detect the change by themselves. (3.3 should have a better implementation from what I know)

A better working implementation is instead of moving the device to another vlan change its policy to another policy/ACL that permits more traffic (depending on switch/AP). Using a COA A3 should change the policy/acl/role for the client without the need to change the IP address.

Re: Guest A3 Captive Portal Works but prompts 'unable to detect network connectivity' after authenticating

Anonymous — Mon, 25 Jan 2021 21:09:14 GMT

Hi Oscar,

Thanks for posting, no problem, least there is a reason.

I’ll upgrade my A3, which is currently on 3.2 to 3.3 and report back if there is any difference.

Cheers

Martin