topic RE: Getting AP340 Into ExtremecloudIQ in ExtremeCloud IQ

Getting AP340 Into ExtremecloudIQ

LeithC — Fri, 25 Feb 2022 19:25:00 GMT

I have managed to get the AP into the device manger screen with the serial. But the AP is not talking with ExtremecloudIQ.

What else do I need to do?

Thanks.

RE: Getting AP340 Into ExtremecloudIQ

SamPirok — Mon, 28 Feb 2022 15:46:00 GMT

Hi Leith, this guide reviews how to manually connect an AP to your network and how to troubleshoot for why it wasn't connecting on its own, does that look like what you need?

RE: Getting AP340 Into ExtremecloudIQ

LeithC — Wed, 09 Mar 2022 14:17:00 GMT

Hi, I'm actually just wanting to update the firmware, as it's quite old. Do I really have to jump through all these loops?

RE: Getting AP340 Into ExtremecloudIQ

SamPirok — Wed, 09 Mar 2022 15:36:00 GMT

You would need to onboard the AP before you can update it's firmware. The AP should typically connect on it's own, but if it doesn't then you would need to use the steps in the guide I referenced to connect the AP manually.

RE: Getting AP340 Into ExtremecloudIQ

LeithC — Thu, 10 Mar 2022 03:29:00 GMT

I can't seem to get most of these commands working in SSH.

Most commands come up with this similar error.
^-- unknown keyword or invalid input

I'm able to get down to Ping google.com of the guide in which I can't progress further, and just to let you know the ping is successful.

Please let me know what else I can do.

RE: Getting AP340 Into ExtremecloudIQ

Leo_Bistmans1 — Thu, 10 Mar 2022 10:07:00 GMT

save image tftp://ip-of-your-tftpserver:/AP305C-10.3r4.img.S

This is how we upgrade our 305's from command line via ssh.

RE: Getting AP340 Into ExtremecloudIQ

LeithC — Thu, 10 Mar 2022 10:28:00 GMT

Are you sure that applies to me? I don't have a TFTP server.

RE: Getting AP340 Into ExtremecloudIQ

LeithC — Mon, 14 Mar 2022 18:32:00 GMT

Hello I'm still looking for assistant with this thanks, I look forward to your reply.

RE: Getting AP340 Into ExtremecloudIQ

jwerner — Tue, 15 Mar 2022 15:32:00 GMT

Leith,

If you run the command "show version" inside the AP, would you be so kind as to share what firmware version the AP is on? There are a few different ways to update the firmware, but it would help to know what firmware you are currently trying to move away from.

For the on boarding, would you be able to share the output of "show capwap client"?

You are welcome to message the results to me if you are not comfortable posting them here.

RE: Getting AP340 Into ExtremecloudIQ

LeithC — Tue, 15 Mar 2022 19:47:00 GMT

Hi @jwerner thanks for your reply.

Here's what show version says:

Version: HiveOS 3.4r4 release
Build time: Thu May 20 04:14:19 UTC 2010
Platform: HiveAP340_n
LED PIC ver: v1.0.2
PoE PIC ver: v1.0.0
TPM ver: v1.2.17.3

Here's what capwap shows:

CAPWAP client: Enabled
RUN state: Connected to the CAPWAP server
CAPWAP client IP: 192.168.1.162
CAPWAP server IP: 192.168.1.162
HiveManager Primary Name:192.168.1.162
HiveManager Backup Name:
Virtual HiveManager Name:
Server destination Port: 12222
CAPWAP send event: Enabled
CAPWAP DTLS state: Disabled
CAPWAP DTLS negotiation: Enabled
Discovery interval: 5 seconds
Heartbeat interval: 30 seconds
Max discovery interval: 10 seconds
Neighbor dead interval:105 seconds
Silent interval: 15 seconds
Wait join interval: 60 seconds
Discovery count: 0
Max discovery count: 3
Retransmit count: 0
Max retransmit count: 2
Keepalives lost/sent: 0/22
Event packet drop due to buffer shortage: 0
Event packet drop due to loss connection: 4

RE: Getting AP340 Into ExtremecloudIQ

jwerner — Tue, 15 Mar 2022 20:00:00 GMT

Leith,

That firmware will not talk to the Extreme Cloud IQ. It would need to be jumped to 6.5r10 and a TFTP server would be the best way to do this. Leo provided the commands, the file would be AP340-6.5r10.img.S

Until the firmware is updated, very little can be done to get it to talk to the Extreme Cloud IQ.

RE: Getting AP340 Into ExtremecloudIQ

LeithC — Tue, 15 Mar 2022 20:07:00 GMT

So I would need to save image tftp://ip-of-your-tftpserver:/AP340-6.5r10.img.S the only issue with this is I would need to get a copy of the firmware, which I was told can only be gotten via Extreme Cloud IQ witch is why I'm going down this rollercoaster.

RE: Getting AP340 Into ExtremecloudIQ

AreckD — Thu, 17 Mar 2022 10:16:00 GMT

Hello,

You can find free tftp server programs online to set one up on your machine. An example is tftpd32.

RE: Getting AP340 Into ExtremecloudIQ

LeithC — Thu, 17 Mar 2022 10:47:00 GMT

Thanks I got that part sorted, the part I have yet to solve is a place to get the firmware from.

RE: Getting AP340 Into ExtremecloudIQ

AreckD — Thu, 17 Mar 2022 11:05:00 GMT

Hello,

You should be able to get it at: https://extremeportal.force.com/ExtrDownloadDetail?id=a412T0000001OGNQA2

RE: Getting AP340 Into ExtremecloudIQ

AnonymousM — Thu, 17 Mar 2022 11:07:00 GMT

This post was removed

RE: Getting AP340 Into ExtremecloudIQ

LeithC — Thu, 17 Mar 2022 11:16:00 GMT

Thank you very much I will report back on how I get on.

RE: Getting AP340 Into ExtremecloudIQ

LeithC — Thu, 17 Mar 2022 12:11:00 GMT

@Areck Degeneffe new error now.

Could not view configuration on device SN. There is no version for the device, try to setup a CAPWAP connection to HiveManager.

RE: Getting AP340 Into ExtremecloudIQ

AreckD — Thu, 17 Mar 2022 12:24:00 GMT

Hello,

Could you try running the commands:

show version detail

and

show capwap client

RE: Getting AP340 Into ExtremecloudIQ

LeithC — Thu, 17 Mar 2022 12:34:00 GMT

Running image: Current version

Current version: HiveOS 6.5r10 build-205308
Build host: ci323
Build time: Wed Aug 8 10:33:16 UTC 2018
Build by: build
Build cookie: 1808080333-205308

Backup version: HiveOS 3.4r4
Build time: Thu May 20 04:15:09 UTC 2010

Load after reboot: Current version

Platform: HiveAP340_n
Bootloader ver: v1.2.5.39
LED PIC ver: v1.0.2
PoE PIC ver: v1.0.0
TPM ver: v1.2.17.3

CAPWAP client: Enabled
CAPWAP transport mode: HTTP on TCP
IDLE state: Preparing to enter the DISCOVERY state
CAPWAP client IP: 192.168.1.162
CAPWAP server IP: 54.172.0.252
HiveManager Primary Name:
HiveManager Backup Name:
CAPWAP Default Server Name: redirector.aerohive.com
Virtual HiveManager Name:
Server destination Port: 80
CAPWAP send event: Enabled
CAPWAP DTLS state: Enabled
CAPWAP DTLS negotiation: Enabled
DTLS next connect status: Enable
DTLS always accept bootstrap passphrase: Enabled
DTLS session status: Disconnect
DTLS key type: passphrase
DTLS session cut interval: 5 seconds
DTLS handshake wait interval: 60 seconds
DTLS Max retry count: 3
DTLS authorize failed: 0
DTLS reconnect count: 0
Discovery interval: 5 seconds
Heartbeat interval: 30 seconds
Max discovery interval: 10 seconds
Neighbor dead interval:105 seconds
Silent interval: 15 seconds
Wait join interval: 60 seconds
Discovery count: 0
Max discovery count: 3
Retransmit count: 0
Max retransmit count: 2
Primary server tries: 0
Backup server tries: 0
Keepalives lost/sent: 9/10
Event packet drop due to buffer shortage: 0
Event packet drop due to loss connection: 3