topic Re: Update not possible in ExtremeCloud IQ

Update not possible

b_koeck — Sat, 23 May 2020 12:35:43 GMT

As I use HM classic ( Hive manager is 6.1r2 )I tried to update HM and the AP´s too.

From support I got information to upgrade HM to version 8.2r2e soon and my AP´s (AP230) to 8.2r7 And I got 2 files “hivemanager-8.2r2e-64b.signed.tar.gz” and “AP122-8.2r6.img.S” but dont know what to do with them.

In HM - Home - HM Operations - Update Software - there is no way to upload anything - just “available upgrade version - none available”!

In some doc´s is written to upload files - but how to do???

Re: Update not possible

b_koeck — Sat, 23 May 2020 13:15:42 GMT

And there is no Add/Remove Button!!!!!

Re: Update not possible

reinhardg — Mon, 25 May 2020 20:05:53 GMT

Please have a look into the release notes of HM classic: http://docs.aerohive.com/330000/docs/help/english/documentation/8.2r2e_HM_ReleaseNotes.pdf

You have to upgrade to V6.5r1 first.

Regarding the missing upload function I’d try another browser and check the permissions of your HM account first and then open a support ticket.

Re: Update not possible

b_koeck — Mon, 25 May 2020 20:30:43 GMT

I tried all browsers I have - so IE, Chrome, Firefox, Edge and also on different computers - no way to see add/remove

Re: Update not possible

reinhardg — Mon, 25 May 2020 20:33:27 GMT

Did you also check your permissions on HM? Do you have full admin access?

Re: Update not possible

b_koeck — Mon, 25 May 2020 20:45:35 GMT

Configuration and Monitoring (VHM-McWERK)
Device Inventory Management (HiveManager Online from 6.1r2)

Re: Update not possible

b_koeck — Tue, 26 May 2020 11:41:23 GMT

Full admin access!!

Re: Update not possible

reinhardg — Tue, 26 May 2020 14:12:00 GMT

We are already running V8.2r2e. My HM account belongs to the predefined admin group “Super User” which has all hooks set at all features. Is that the same (or similiar) with your account on V6.1r2? If yes, I’m sorry to have no more ideas.

Re: Update not possible

b_koeck — Tue, 26 May 2020 19:23:54 GMT

Sorry I have HM classic Version 8.1r2 and my AP230 have 8.1r2a.178408

But no way to see add/remove anywhere - either Hivemanager Update nor AP Firmware upgrade.

Extreme Networks support told me I have the latest versions

Hello Bernhard, You have informed us that you are running " HiveManager Online from 6.1r2 " which is older version and can be updated to newer version which can be Firmware HiveOS 8.1r2a which is in used in your case. There is no need to get higher version, because first you are on one of the newest version, secondly your version is stable and thirdly you use Hive Manager Online which mean your HiveManager will automatically advise you if there is better version available.

Re: Update not possible

reinhardg — Tue, 26 May 2020 19:33:55 GMT

Now I’m confused: Do you have V6.1r2 or V8.1r2? The recommended version is 8.2r2e. Since you have support I assume that you have access to the download section.

However, what is support’s answer to the missing upload function?

Re: Update not possible

b_koeck — Wed, 27 May 2020 01:29:17 GMT

I have V8.1r2 for HM Classic and the AP230 have 8.1r2a.178408.

My downloadsection is empty and nothing to upgrade automatically, although there are newer versons possible. Support answer I posted last time.

Re: Update not possible

b_koeck — Wed, 27 May 2020 01:30:18 GMT

The missing upload function was not mentioned by support. 😞

Re: Update not possible

reinhardg — Wed, 27 May 2020 15:44:33 GMT

We had the same HM version in the past and were able to upgrade/had the upload function. Still one more idea: Create an additional HM account that belongs to the “Super User” group and try it with that account.

Regarding the download section: Maybe you simply have to register here: https://extremeportal.force.com/ExtrLogin?startURL=%2FExtrDownloadLanding

Regarding support: That’s unbelievable! Please ask them why the don’t answer...

Re: Update not possible

b_koeck — Thu, 28 May 2020 10:35:20 GMT

I tried this with the new user days before - no effect, also I´m registered in extremeNetwork - the link above shows how often and which firmware I downloaded. But no change in HiveManager

Re: Update not possible

reinhardg — Thu, 28 May 2020 14:43:48 GMT

You have a severe problem, but support does not help. I’d try to escalate this.

Re: Update not possible

Ash_Finch — Fri, 29 May 2020 21:33:12 GMT

If you can’t upload directly you might have a few other options:

1 - Automatically download the update from the update server - firewall dependant allowing it through - there may be a flashing bee towards the top right of the HiveManager - I’m not sure if this goes back to the 6.X versions of HM however.

2- A bit of a longer workaround, but something I did with a customer recently:

Export your existing HiveManager config. Redeploy on a newer HiveManager version, change IPs around of the instances so no need to change DNS records etc, APs should come back online. HiveManager will have the AP firmware with it so no need to upload it separately. To copy licences across you will most likely need support to reinitialise them.

Re: Update not possible

b_koeck — Tue, 02 Jun 2020 12:24:15 GMT

Im up to date now - support did it for me - dont know why it was impossible for myself!