topic Re: How do I add new licenses to the ExtremeCloud IQ portal ? in ExtremeCloud IQ

How do I add new licenses to the ExtremeCloud IQ portal ?

ZahanR — Wed, 23 Feb 2022 14:36:03 GMT

Hello,

I am new to using the ExtremCloud IQ portal. I ordered 24 devices licenses but I don't know where and how to inject them. Can you help me please ?

I went to the global settings -> Administration -> License Management.

I received a PDF file following orders placed, on which I have the quantity, the serial number, part, product, service part, service description and the start / end date.

I have to use the serial number or what is in Part : XIQ ?

Thank you! Best regards!
Razvan

Re: How do I add new licenses to the ExtremeCloud IQ portal ?

SamPirok — Wed, 23 Feb 2022 16:15:01 GMT

Hi Razvan, there are two ways to apply your licenses, the older way and the new way. The new way is just linking your XIQ instance with your Portal account, so all license updates are automatically communicated to XIQ for you. To do that you'd want to go back to the License Management page and click the "Link my Extreme Portal Account" button at the top of this page.

If you don't want to do that, or are unable to for whatever reason, we can try the old way of entering each key in manually. The licenses themselves are 30 characters long, including both letters and numbers, with a dash every 5 characters. For example (this is not a real license key)- AB1CD-2EF34G-H5IJ6-78KLM-N9OPQ-R12ST. Once you find your license key, you'll want to go back to the License Management page, scroll down to the Legacy Entitlements section, and click on "Enter it here" next to the text "Do you have a Legacy Entitlement Key?".

Hope that helps!

Re: How do I add new licenses to the ExtremeCloud IQ portal ?

ZahanR — Wed, 23 Feb 2022 16:33:10 GMT

Hi Sam, thanks for your reply. No, I don't have a Legacy Entitlement Key.I only have a serial number ( 20 characters long) with a dash every 4 characters including numbers and letters and the Part : XIQ-Pxx-x-x-xxx. And I have a CUID code in the email I received.

In the License Management page i have Unlink from Extreme Portal and a list of several PRD-XIQ-xx-x-x with a devices number that were inserted by someone else.

PRD-XIQ-xx-x-x and XIQ-Pxx-x-x-xxx are the same thing ?

Best regards !

Re: How do I add new licenses to the ExtremeCloud IQ portal ?

SamPirok — Wed, 23 Feb 2022 17:03:03 GMT

Thanks for clarifying for me, that sounds like your account is already linked to the portal, so your licenses will already be applied. I believe the PRD-XIQ and XIQ-Pxx license would be roughly the same, but that's a better question for your sales team.

Re: How do I add new licenses to the ExtremeCloud IQ portal ?

ZahanR — Wed, 23 Feb 2022 17:26:30 GMT

The problem is that it is not applied. It is a new license for 24 devices that I have to apply.

Re: How do I add new licenses to the ExtremeCloud IQ portal ?

SamPirok — Wed, 23 Feb 2022 20:39:55 GMT

Could you send me a screenshot of your License Management page? If you could send that to me directly at community@extremenetworks.com, that would help me look in to this on my side of things.

Re: How do I add new licenses to the ExtremeCloud IQ portal ?

ZahanR — Thu, 24 Feb 2022 15:32:26 GMT

Hello Sam,

I sent you a screenshot as requested.

Best Regards!

Re: How do I add new licenses to the ExtremeCloud IQ portal ?

SamPirok — Thu, 24 Feb 2022 17:00:05 GMT

Hi Zahan, thank you for sending that screenshot over. I ran this all past one of our licensing experts just to be sure, and they confirmed for me that once you link your XIQ instance to your portal account, all new licenses should be automatically applied for you in the nightly sync.

It is possible that the license was purchased under or assigned to a different account, possibly a partner account or a duplicate, so we'll look in to that for you next.

If you could send me the order form you mentioned earlier, your account name with us, and your contract number with Extreme, that will help me pull everything up on my side of things to see what's going on with your newest license. I appreciate your patience while we work all this out, hopefully we can get this resolved for you quickly.