topic AP130 from expired Hivemanager Account in ExtremeCloud IQ

AP130 from expired Hivemanager Account

ej — Mon, 12 Apr 2021 18:42:30 GMT

I have 9 AP130 that is from Expired Hivemanager account, can you realese them?

The serial number is:

01301705030311
01301705030297
01301504100541
01301705030280
01301705030286
01301705030239
01301806142917
01301705030302
01301806142575

Re: AP130 from expired Hivemanager Account

ej — Tue, 13 Apr 2021 13:02:26 GMT

@Sam Pirok can you help me with this issue?

Best regards

Erik Jakobsen

Re: AP130 from expired Hivemanager Account

ej — Tue, 13 Apr 2021 21:13:39 GMT

@Stefan K. Hello, Stefan. Could you help me to release these serialnumbers?

01301705030311
01301705030297
01301504100541
01301705030280
01301705030286
01301705030239
01301806142917
01301705030302
01301806142575

Best regards

Erik Jakobsen

Re: AP130 from expired Hivemanager Account

ej — Tue, 13 Apr 2021 21:17:44 GMT

The problem is solved, so you do not need to do anything now. @Stefan K. @Sam Pirok

Best regards

Erik J.

Re: AP130 from expired Hivemanager Account

Stefan_K_ — Tue, 13 Apr 2021 21:21:27 GMT

I wish I could, but I’m just a community member.

Maybe Extreme puts me on their payroll, then maybe I can help you with this in the future… 🙂

But I’m glad that it is resolved now.

Re: AP130 from expired Hivemanager Account

SamPirok — Tue, 13 Apr 2021 21:41:21 GMT

I’m sorry for the slow reply here, I was out of the office yesterday. Glad you were able to get things settled in the mean time.

@Stefan K. if it were up to me, I’d add you in a heartbeat!

Re: AP130 from expired Hivemanager Account

Neompx — Wed, 26 May 2021 22:44:08 GMT

Please help me.

01301801260963The device appears to be in use by another VIQ.

i can not add device to cloud

Re: AP130 from expired Hivemanager Account

SamPirok — Sat, 29 May 2021 01:28:52 GMT

Hi @Neompx, thanks for reaching out. I see that device as currently registered to a different user in our system so I’ll need to reach out to the original owner to get approval for a transfer of ownership. I’ll let you know as soon as I hear back. If you’re still in contact with the original owner and can encourage them to answer my email, that may help speed things along a bit here.