topic Re: could not perform operation error in ExtremeCloud IQ

could not perform operation error

jonathanyoung — Wed, 17 Mar 2021 23:40:12 GMT

Hi All,

When we try to update new devices on HMOL we’re getting error:
“

Could not perform operation on device AH-9eac00.The IQ Agent version {iqAgentVersion} running on switch does not support this operation.”

This is on both a new ap150W and ap130 which hasn’t previously been onboarded.

Any ideas?

Thanks

Jona

Re: could not perform operation error

SamPirok — Thu, 18 Mar 2021 01:04:54 GMT

Hi Jona, what firmware version are your devices on currently? We’d need to be on 6.5r3 or higher to manage the device in HMOL (a.k.a. XIQ).

Re: could not perform operation error

jonathanyoung — Thu, 18 Mar 2021 15:38:51 GMT

Hi Sam,

They’re on 10.0.10.2 and 10.0.8.0, I’ve attached a screenshot below.

Thanks

Jona

Re: could not perform operation error

jonathanyoung — Fri, 19 Mar 2021 00:23:39 GMT

Just to add to this, I think this is related to change in how the version is reported, see screenshot - device highlighted in red is broken with the error above, device in blue is fine.

Re: could not perform operation error

SamPirok — Fri, 19 Mar 2021 01:04:39 GMT

Thank you for that screen shot. Could you add me as an external admin to your XIQ instance? I’d like to look in to this a bit further, I’m beginning to suspect we’ll need a support case for this. If you’d like to add me, please use spirok@extremenetworks.com, and if you could let me know what your VIQ name is (Global settings> VIQ Management> VHM Name at the top, starts with VHM-) that will help me find your instance in the list of XIQ instances I have access to.

Re: could not perform operation error

jonathanyoung — Fri, 19 Mar 2021 03:41:55 GMT

Hi Sam,

That’s done, instance ID is VHM-WRQTFHQS

Thanks

Jona

Re: could not perform operation error

SamPirok — Tue, 23 Mar 2021 00:44:04 GMT

Thank you for adding me to your XIQ instance. I ran this past a few XIQ technicians and they agree we’d need a case here. If you can let me know your case number once you’ve filed a case, I can update the case with my notes so they know what we’ve covered so far. I’m sorry I couldn’t be more helpful here.

Re: could not perform operation error

jonathanyoung — Tue, 23 Mar 2021 00:48:03 GMT

Hi Sam,

I created a case GTAC Case # (02352053) but it was closed as needing to be raised via our reseller so I’m in the process of trying to get that done.

Thanks

Jona