topic Re: How to downgrade from CloudIQ Pilot to Connect in ExtremeCloud IQ

How to downgrade from CloudIQ Pilot to Connect

Miguel-Angel_RO — Wed, 16 Dec 2020 17:32:35 GMT

Hi community,

Is there a way to downgrade a CloudIQ Pilot account to A Connect one?

If not, is there a procedure to delete an existing account?

Thanks

Mig

Re: How to downgrade from CloudIQ Pilot to Connect

StephanH — Wed, 16 Dec 2020 18:03:00 GMT

Hello Mig,

there is no downgrade option from Pilot to Connect.

Regarding the acount deletion, maybe @Sam Pirok can help you here.

Re: How to downgrade from CloudIQ Pilot to Connect

SamPirok — Wed, 16 Dec 2020 21:09:44 GMT

Thanks for the mention @StephanH! Mig, as far as I know there is no way to downgrade from Pilot to Connect, you would need to register for a new Connect instance and build up from there.

To delete an existing instance (Connect or Pilot) we’d need to file a case so we can send the request to our dev ops team. The only information the case should need is your VIQ ID which you can find in Global Settings> VIQ Management.

Re: How to downgrade from CloudIQ Pilot to Connect

Miguel-Angel_RO — Thu, 17 Dec 2020 21:34:27 GMT

Thanks Sam,

Could you request the deletion of the VIQ Id: 140652 ?

Thanks

Mig

Re: How to downgrade from CloudIQ Pilot to Connect

SamPirok — Thu, 17 Dec 2020 21:54:04 GMT

I absolutely can Mig, I’ll let you know when that is complete. Thanks for providing the VIQ ID!

Re: How to downgrade from CloudIQ Pilot to Connect

Miguel-Angel_RO — Wed, 23 Dec 2020 04:25:40 GMT

Hi @Sam Pirok ,

Any news for me?

Thanks

Mig

Re: How to downgrade from CloudIQ Pilot to Connect

SamPirok — Wed, 23 Dec 2020 06:13:04 GMT

I haven’t heard anything but I’m checking on that for you now. Sorry for the slow response, I’m technically off the next two weeks but I’ll be checking in at least once a day to make sure I’m not missing anyone. I’ll let you know as soon as we have an update on your ticket.

Re: How to downgrade from CloudIQ Pilot to Connect

Miguel-Angel_RO — Thu, 07 Jan 2021 23:28:30 GMT

Hi @Sam Pirok ,

Any news for me?

Thanks

Mig

Re: How to downgrade from CloudIQ Pilot to Connect

SamPirok — Thu, 07 Jan 2021 23:34:51 GMT

Hi Mig, still haven’t heard anything but I’m checking in again for you now. Any chance we can get a picture of the error the customer was seeing when he tries to change his email?

Re: How to downgrade from CloudIQ Pilot to Connect

Miguel-Angel_RO — Thu, 07 Jan 2021 23:42:56 GMT

Not yet but I’m blocked with this setup since 3 weeks, now:

Mig