topic A stake record of the device was found in the redirector. in ExtremeCloud IQ https://community.extremenetworks.com/t5/extremecloud-iq/a-stake-record-of-the-device-was-found-in-the-redirector/m-p/74490#M1345 <H1>Please free these AP250 access points: 02501609191752, 02501609191829.</H1><P>&nbsp;</P> Fri, 10 Sep 2021 07:07:32 GMT Gradient 2021-09-10T07:07:32Z A stake record of the device was found in the redirector. https://community.extremenetworks.com/t5/extremecloud-iq/a-stake-record-of-the-device-was-found-in-the-redirector/m-p/74490#M1345 <H1>Please free these AP250 access points: 02501609191752, 02501609191829.</H1><P>&nbsp;</P> Fri, 10 Sep 2021 07:07:32 GMT https://community.extremenetworks.com/t5/extremecloud-iq/a-stake-record-of-the-device-was-found-in-the-redirector/m-p/74490#M1345 Gradient 2021-09-10T07:07:32Z Re: A stake record of the device was found in the redirector. https://community.extremenetworks.com/t5/extremecloud-iq/a-stake-record-of-the-device-was-found-in-the-redirector/m-p/74491#M1346 <P>Thank you for reaching out and for providing those serial numbers. Unfortunately, we see these devices registered to a different user in our system right now and we will need to get permission from the original owner to move the devices out of their inventory. I have emailed them requesting their permission, if you are still in contact with the original owner and can encourage them to respond to my email that may help move things along. Please let me know if you have any questions in the mean time.</P> Fri, 10 Sep 2021 23:40:10 GMT https://community.extremenetworks.com/t5/extremecloud-iq/a-stake-record-of-the-device-was-found-in-the-redirector/m-p/74491#M1346 SamPirok 2021-09-10T23:40:10Z Re: A stake record of the device was found in the redirector. https://community.extremenetworks.com/t5/extremecloud-iq/a-stake-record-of-the-device-was-found-in-the-redirector/m-p/74492#M1347 <P>Thanks for your help. Is the current firmware available for these without using ExtremeCloudIQ?</P> Sat, 11 Sep 2021 04:00:35 GMT https://community.extremenetworks.com/t5/extremecloud-iq/a-stake-record-of-the-device-was-found-in-the-redirector/m-p/74492#M1347 Gradient 2021-09-11T04:00:35Z Re: A stake record of the device was found in the redirector. https://community.extremenetworks.com/t5/extremecloud-iq/a-stake-record-of-the-device-was-found-in-the-redirector/m-p/74493#M1348 <P>If you have a current support contact with us, you can download firmware files from the <A href="http://extremeportal.force.com" target="_blank" rel="noreferrer noopener">Extreme Portal</A>, under Products. If you don’t have a current support contract with us, you would have to use ExtremeCloud IQ.&nbsp;</P> Mon, 13 Sep 2021 19:54:04 GMT https://community.extremenetworks.com/t5/extremecloud-iq/a-stake-record-of-the-device-was-found-in-the-redirector/m-p/74493#M1348 SamPirok 2021-09-13T19:54:04Z Re: A stake record of the device was found in the redirector. https://community.extremenetworks.com/t5/extremecloud-iq/a-stake-record-of-the-device-was-found-in-the-redirector/m-p/74494#M1349 <P>Hi Sam,</P><P>Can you please check again, the previous owner has requested to have the APs released.</P><P>Thanks</P> Sat, 25 Sep 2021 04:48:49 GMT https://community.extremenetworks.com/t5/extremecloud-iq/a-stake-record-of-the-device-was-found-in-the-redirector/m-p/74494#M1349 Gradient 2021-09-25T04:48:49Z Re: A stake record of the device was found in the redirector. https://community.extremenetworks.com/t5/extremecloud-iq/a-stake-record-of-the-device-was-found-in-the-redirector/m-p/74495#M1350 <P>Hello, thank you for letting me know. Unfortunately I still see the old records in our system and have not received a response to my email requesting approval for the transfer to happen. Could you please ask the original owner to email me from the domain they used when they registered their ExtremeCloud IQ instance with permission to remove these serial numbers from their inventory? My email is community@extremenetworks.com.&nbsp;</P> Mon, 27 Sep 2021 20:52:30 GMT https://community.extremenetworks.com/t5/extremecloud-iq/a-stake-record-of-the-device-was-found-in-the-redirector/m-p/74495#M1350 SamPirok 2021-09-27T20:52:30Z Re: A stake record of the device was found in the redirector. https://community.extremenetworks.com/t5/extremecloud-iq/a-stake-record-of-the-device-was-found-in-the-redirector/m-p/74496#M1351 <P>The IT person for Clay County tells me he&nbsp;been in contact with Extreme Networks to create a case and release the devices.&nbsp;</P> Mon, 04 Oct 2021 11:54:44 GMT https://community.extremenetworks.com/t5/extremecloud-iq/a-stake-record-of-the-device-was-found-in-the-redirector/m-p/74496#M1351 Gradient 2021-10-04T11:54:44Z