topic Remove entitlement key in ExtremeCloud IQ

Remove entitlement key

marvin_de_wijs — Thu, 07 Jan 2021 22:42:50 GMT

We have an expired EK and an active EK which I both would like to remove as we do not administer them anymore. Question: How do I remove EK's?

Re: Remove entitlement key

SamPirok — Thu, 07 Jan 2021 22:55:15 GMT

Hi Marvin, if you click on the silhouette icon in the upper right corner> Go to Global Settings> License Management (Left hand side menu)> Check the box next to the EK you would like to remove> Click Remove/Deactivate, that will remove your key from the XIQ instance. Is that what you were looking for?

Re: Remove entitlement key

marvin_de_wijs — Thu, 07 Jan 2021 23:08:00 GMT

Hi Sam,

Problem is that I do not have any checkboxes.

Re: Remove entitlement key

SamPirok — Thu, 07 Jan 2021 23:13:35 GMT

Thank you for that screenshot, my apologies I didn’t realize you were working with an on premises deployment. Unfortunately for those, the EKs have to be removed via the XIQ CLI. If you are able to open a case, a technician can help you do that. They will need your system ID to start that process for you, which you can see at the top of the license management page, so I would recommend including that in the case details.

Re: Remove entitlement key

a_huerzeler — Thu, 07 Jan 2021 23:13:54 GMT

@marvin.de.wijs I guess you use the On-Prem ExtremeCloud IQ there you have to open a GTAC case. In the cloud you can remove them yourself but not on-prem

Re: Remove entitlement key

marvin_de_wijs — Thu, 07 Jan 2021 23:15:05 GMT

@Sam Pirok and @a.huerzeler Thanks for the answers. I will try to open a case.