https://community.extremenetworks.com/t5/extremecloud-iq/device-appears-to-be-in-use-by-another-viq/m-p/75533#M1433 <P>HI, I purchased a couple of devices that will not let me add them due to an error saying “The device appears to be in use by another VIQ.”</P><P>Are you able to help me out so I can get them going?</P><P>AP230 02301410310466<BR />AP230 02301410310477<BR />AP550 05501807131503</P> Sun, 11 Jul 2021 12:22:04 GMT mitchellkear 2021-07-11T12:22:04Z https://community.extremenetworks.com/t5/extremecloud-iq/device-appears-to-be-in-use-by-another-viq/m-p/75533#M1433 <P>HI, I purchased a couple of devices that will not let me add them due to an error saying “The device appears to be in use by another VIQ.”</P><P>Are you able to help me out so I can get them going?</P><P>AP230 02301410310466<BR />AP230 02301410310477<BR />AP550 05501807131503</P> Sun, 11 Jul 2021 12:22:04 GMT https://community.extremenetworks.com/t5/extremecloud-iq/device-appears-to-be-in-use-by-another-viq/m-p/75533#M1433 mitchellkear 2021-07-11T12:22:04Z https://community.extremenetworks.com/t5/extremecloud-iq/device-appears-to-be-in-use-by-another-viq/m-p/75534#M1434 <P>Thank you for reaching out and for providing those serial numbers. Unfortunately, we see these devices registered to a different user in our system right now and we will need to get permission from the original owner to move the devices out of their inventory. I have emailed them requesting their permission, if you are still in contact with the original owner and can encourage them to respond to my email that may help move things along. Please let me know if you have any questions in the mean time.</P> Tue, 13 Jul 2021 04:01:38 GMT https://community.extremenetworks.com/t5/extremecloud-iq/device-appears-to-be-in-use-by-another-viq/m-p/75534#M1434 SamPirok 2021-07-13T04:01:38Z