topic Re: Why does ExtremeIQ Pilot (on premise ) include tracking cookes ? in ExtremeCloud IQ

Why does ExtremeIQ Pilot (on premise ) include tracking cookes ?

anjaneshbabu — Sun, 23 May 2021 02:22:04 GMT

A new ExtremeIQ Pilot (formerly known as HivemanagerNG) user and just configuring this to be setup.

The platform is running on self contain virtualisation platform within our environment - but rather concerned to see that the web interface tracks user behaviour employing tracking cookies from Walkme.com

See below screenshot

I am concerned that adding tracking cookie to on premise applications (I am sure it is covered in EULA or whatever) does not seem right and ; I would expect cookie disclaimers or something similar to comply with EU / UK privacy laws.

If you have ExtremeIQ Pilot (on prem) ; you may want to check using Ghostery.

Embedded within the UI, the tracker sends beacons to the walkme CDN with the following URL format

https://cdn.walkme.com/users/<unique GUUID ID>/test/settings.txt

The “settings.txt” is a publicly accessible file.

Can someone from Extreme perhaps clarify the need for tracking on premise application use please?

Thank you

Re: Why does ExtremeIQ Pilot (on premise ) include tracking cookes ?

Stefan_K_ — Tue, 25 May 2021 13:36:29 GMT

This is interesting. Maybe @Sam Pirok can help? 🙂

Re: Why does ExtremeIQ Pilot (on premise ) include tracking cookes ?

SamPirok — Wed, 26 May 2021 22:51:29 GMT

Hey guys, thanks for your patience here. We spoke to engineering about this and it looks like that is not intentional behavior. We’ve filed a bug for that and I’ll do my best to keep you updated as we progress.

Re: Why does ExtremeIQ Pilot (on premise ) include tracking cookes ?

anjaneshbabu — Wed, 26 May 2021 23:30:32 GMT

Thank you @Stefan K. and @Sam Pirok for acknowledging the post and taking the comments onboard.

Look forward to updates on this.