topic Re: A stake record of the device was found in the redirector. in ExtremeCloud IQ

A stake record of the device was found in the redirector.

Eisa — Mon, 02 Aug 2021 17:03:18 GMT

I am trying to add an AP to extremcloud IQ connect , but get this error: 01221703310787 A stake record of the device was found in the redirector. Can please give it free.th x

Re: A stake record of the device was found in the redirector.

Eisa — Mon, 02 Aug 2021 20:25:25 GMT

@Sam Pirok - please help!

Re: A stake record of the device was found in the redirector.

SamPirok — Tue, 03 Aug 2021 00:55:27 GMT

Hi @Eisa, thanks for the mention, that device should be free to add to your inventory now. Please let me know if you have any further issues adding that device!

Re: A stake record of the device was found in the redirector.

Eisa — Tue, 03 Aug 2021 16:50:18 GMT

Hi, @Sam Pirok , Thank you very much for your help. I have added ap122 to my account, although the led is white, but the device is not online. I would be very grateful for any help. Kind regards.eisa

Re: A stake record of the device was found in the redirector.

SamPirok — Wed, 04 Aug 2021 01:49:45 GMT

Hi @Eisa, the White LED indicates the AP thinks it’s connected to an ExtremeCloud IQ (XIQ) instance, so my best guess is that it’s connecting to it’s old instance. I’d start with a hard reset of the device to clear any old configuration that may be causing the confusion. If that doesn’t work, this guide reviews how to troubleshoot and manually connect an AP to XIQ. If you need any help or have any questions about the steps in those articles, please don’t hesitate to reach out. We can also set up a quick call if that would be more helpful.

Re: A stake record of the device was found in the redirector.

Eisa — Wed, 04 Aug 2021 02:28:51 GMT

Thank you, After Hard Reste everything work perfekt. Thx.

Re: A stake record of the device was found in the redirector.

Trummel — Tue, 10 Aug 2021 19:24:35 GMT

I have a used AP122. it says

‘01221703020427 A stake record of the device was found in the redirector’.

Can I get this released, or is it scrap?

@Sam Pirok is this something you can help with?

Thanks

Re: A stake record of the device was found in the redirector.

SamPirok — Wed, 11 Aug 2021 00:34:00 GMT

Thanks for letting me know @Trummel, I see that device as currently registered to a different user in our system, I’ll need to get their permission to remove the old record before you’ll be able to add that device to your inventory. I’ve emailed the original owner now, I’ll let you know as soon as I hear back. If you’re still in contact with the original owner and can encourage them to respond to my email, that may help move things along here.

Re: A stake record of the device was found in the redirector.

Trummel — Mon, 24 Oct 2022 10:08:06 GMT

Hi.

It's been a year now, I presume the original owner of these AP's has not responded or doesn't exist anymore. Is there anything else we can do to get these devices connected? I actually have 2 of these that I bought at the same time. The Serial numbers are 012221703020427 and 012221703020432.