topic The device appears to be in use by another VIQ. in ExtremeCloud IQ

The device appears to be in use by another VIQ.

danigenn — Tue, 26 Jan 2021 23:47:29 GMT

HI everyone.

I have bought a used AP121 and I am trying to connect to Extreme IQ Connect softwatre.

During onboarding I have received the note: “The device appears to be in use by another VIQ”.

S/N 12113091600628

Can anyone help me to solve this problem.

Thanks

Re: The device appears to be in use by another VIQ.

danigenn — Wed, 27 Jan 2021 00:09:54 GMT

...in addition, can anyone help me with the latest firmware for the AP121?

Re: The device appears to be in use by another VIQ.

SamPirok — Wed, 27 Jan 2021 00:18:18 GMT

Hi DG, thanks for letting me know, that device should be free to add to your inventory now. I’ve also emailed you with instructions on how to get the latest firmware for your AP121. Please let me know if I can help with anything else!

Re: The device appears to be in use by another VIQ.

danigenn — Wed, 27 Jan 2021 00:53:43 GMT

Hi Sam, thank for your reply.

I consigued to update the AP121 firmware via onboard web interface. At the end I have added the device to XIQ Connect interface, but it is marked as disconnected.

The device light is amber; it seems it has not found its way to connect.

Do you have any suggestion?

Thanks

Re: The device appears to be in use by another VIQ.

SamPirok — Wed, 27 Jan 2021 21:37:44 GMT

I’d recommend the steps in this guide to troubleshoot the AP not connecting to XIQ: https://extremeportal.force.com/ExtrArticleDetail?an=000057794&q=capwap%20troubleshooting