topic Re: downgrading from pilot to connect in ExtremeCloud IQ

downgrading from pilot to connect

lthomas — Tue, 11 May 2021 02:02:30 GMT

I would like to downgrade my pilot back to connect but it seems from what I am reading you cannot do that. Is their anyway to backup my network policies and or devices and delete my pilot account and reregister for connect and import my devices and network policies.

VIQ ID: 58494

Re: downgrading from pilot to connect

SamPirok — Tue, 11 May 2021 02:11:08 GMT

Hey there, unfortunately a backup won’t work, for the same reason we aren’t able to downgrade from Pilot to Connect directly. There’s just too much that’s different between what the two platforms can do for you to bring your configuration over. You might be able to export and import an inventory list to move your devices over, that process should be the same for both versions of XIQ.

Re: downgrading from pilot to connect

lthomas — Tue, 11 May 2021 02:39:32 GMT

I can not manage any of my devices. What would be my best course of action to get my devices to a connect account. I would prefer to use the same email address I am using for this account. I can setup my network policies again but I want to make sure my access points can be moved over without being stuck in the pilot version.

Re: downgrading from pilot to connect

StephanH — Tue, 11 May 2021 03:04:57 GMT

Hello,

here you will see how to onboard an remove devices:

https://extremeportal.force.com/ExtrArticleDetail?an=000056853

and here a way to preserve the config until the AP is part of the new account:

Re: downgrading from pilot to connect

SamPirok — Tue, 11 May 2021 03:40:39 GMT

Just adding on to Stephan’s answer here, you can change the email in your original account so that you can register for your Connect instance with the same email address. To do this, log in to XIQ> Click the silhouette icon in the top right corner> Global Settings> Account Management> Open the original user record and change the email there.

If you’re unable to manage your devices right now because your license expired, please let me know what email address you registered with originally and how many APs you have onboarded in the current instance, and I’ll see if we can get you a temporary license so you can migrate over to Connect.

Re: downgrading from pilot to connect

StephanH — Tue, 11 May 2021 03:51:52 GMT

For completeness here is a sort step by step guide :