topic strange WiFi client connectivity graph @ CloudIQ on prem in ExtremeCloud IQ

strange WiFi client connectivity graph @ CloudIQ on prem

michael_hoffman — Fri, 25 Mar 2022 16:45:16 GMT

Hello Aerohive Community,

at CloudIQ "Manage/Clients/Client" I can see a WiFi-Client, where sometimes the RSSI and noisefloor is growing equal - please have a look at attachment.
I don't think that the reason is interference, because I can see this kind of behavior at different locations / APs.

Can someone explain this strange issue?

Best regards
Michael

Re: strange WiFi client connectivity graph @ CloudIQ on prem

SamPirok — Mon, 28 Mar 2022 15:53:43 GMT

Hi Michael, thanks for the screenshot. To look in to why there are these spikes in the noise floor readings we'd want to take a look at some tech data. This guide reviews how to pull tech data from an IQE AP. For best results and the quickest help, I'd recommend opening a support ticket and attaching your tech data to the case. If you don't want to open a support case at this time, I'd be happy to take a look at the tech data for you to see if I can find anything, so please also feel free to send the tech data to me at community@extremenetworks.com.

Just a note about the tech data, it would be best if we could pull a new tech data file right after we see a spike in the noise floor. Parts of the tech data file get overwritten with new data after a certain amount of time, typically about every 15 minutes, so to get the best look at what's going on here, we'd want to pull tech data as close to a spike as we can.

Re: strange WiFi client connectivity graph @ CloudIQ on prem

michael_hoffman — Wed, 30 Mar 2022 10:57:29 GMT

Hi Sam,

many thx for your reply – I will send "tech data" of AP when this behavior happens again.

Stay tuned

Michael

Re: strange WiFi client connectivity graph @ CloudIQ on prem

christopheB — Tue, 12 Apr 2022 12:43:58 GMT

Hello,
I got same thing, reported from old HiveOS (in our case 6.5 from old AP121).
It is a reporting issue, that Extreme can't solve, AP121 is closed to EOL and 6.5x are too old.

That does not impact the users, just reporting/management issue on XIQ.

Regards,
Chris