topic Re: CloudIQ Connect: License limit exceeded for managed devices. in ExtremeCloud IQ

CloudIQ Connect: License limit exceeded for managed devices.

Miguel-Angel_RO — Mon, 14 Dec 2020 23:23:58 GMT

Hi,

I’m getting the following error when adding additional AP’s to a CloudIQ Connect account:

License limit exceeded for managed devices.

There are already 34 devices provisioned.

Is there a limit on maximum devices per CloudIQ Connect account?

Thanks,

Mig

Re: CloudIQ Connect: License limit exceeded for managed devices.

StephanH — Mon, 14 Dec 2020 23:39:45 GMT

Hello Mig,

did you check if you are affected by that error?

Maybe your account is changed to pilot, too?

Re: CloudIQ Connect: License limit exceeded for managed devices.

Miguel-Angel_RO — Mon, 14 Dec 2020 23:43:09 GMT

Hi Stephan,

Hopefully not:

Mig

Re: CloudIQ Connect: License limit exceeded for managed devices.

StephanH — Mon, 14 Dec 2020 23:44:44 GMT

Hello Mig,

seem fine :-).

Re: CloudIQ Connect: License limit exceeded for managed devices.

Miguel-Angel_RO — Mon, 14 Dec 2020 23:49:53 GMT

@Sam Pirok :

Sam, this kind of “option” is quite weird...:

Mig

Re: CloudIQ Connect: License limit exceeded for managed devices.

SamPirok — Tue, 15 Dec 2020 00:10:05 GMT

Hi Mig, thanks for tagging me here. It is a bit odd to offer that option in the Connect platform, but if you are not intending to purchase subscriptions to Pilot, you don’t want to link your account with your portal account, as that will upgrade you to Pilot. As for the error you’re seeing, there is no limit to the number of devices you can manage in Connect to my knowledge, I’d be willing to believe that error message is related to the Connect issue we’ve been having since the end of last week. To be sure, you’d want to open a case so our technicians can take a look with you.

Re: CloudIQ Connect: License limit exceeded for managed devices.

SamPirok — Tue, 15 Dec 2020 06:25:29 GMT

Hi all, I just received notice that the auto upgrade issues with Connect should be resolved now. If you have any further issues with your Connect instance, please don’t hesitate to let me know. Thank you for your patience while we worked on this.