https://community.extremenetworks.com/t5/extremecloud-iq/the-device-appears-to-be-in-use-by-another-viq/m-p/83806#M1983 Hi David, thank you for letting me know. That device was registered to an old HiveManager Classic instance in your name, and was last updated back in 2015. I've removed the old record, you should be able to onboard that device now. Please let me know if I can help with anything else! Tue, 14 Dec 2021 19:22:39 GMT SamPirok 2021-12-14T19:22:39Z https://community.extremenetworks.com/t5/extremecloud-iq/the-device-appears-to-be-in-use-by-another-viq/m-p/83805#M1982 When onboarding SN 12114022500374 I receive this error: "<SPAN style="color: #24202b; font-family: Gotham-medium, &quot;Open Sans&quot;, helvetica, arial, san-serif; font-size: 13px; font-style: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: nowrap; widows: 2; word-spacing: 0px; background-color: #ffffff; display: inline !important; float: none">The device appears to be in use by another VIQ.<STRONG>" <BR /><BR /><BR /></STRONG>To the best of my knowledge we purchased this device new some time back. It appears new in the box.<BR /><BR /></SPAN> Mon, 13 Dec 2021 23:41:07 GMT https://community.extremenetworks.com/t5/extremecloud-iq/the-device-appears-to-be-in-use-by-another-viq/m-p/83805#M1982 DavidF1 2021-12-13T23:41:07Z https://community.extremenetworks.com/t5/extremecloud-iq/the-device-appears-to-be-in-use-by-another-viq/m-p/83806#M1983 Hi David, thank you for letting me know. That device was registered to an old HiveManager Classic instance in your name, and was last updated back in 2015. I've removed the old record, you should be able to onboard that device now. Please let me know if I can help with anything else! Tue, 14 Dec 2021 19:22:39 GMT https://community.extremenetworks.com/t5/extremecloud-iq/the-device-appears-to-be-in-use-by-another-viq/m-p/83806#M1983 SamPirok 2021-12-14T19:22:39Z