topic Re: Upgrade of IQ Engine and Extreme Cloud IQ On Premises in ExtremeCloud IQ

Upgrade of IQ Engine and Extreme Cloud IQ On Premises

tobias_berndes — Tue, 05 May 2020 17:16:23 GMT

Hey!

I recently opened a new support case at extreme networks because of a few interference problems and client connection issues in our network. Finally i was told that there should be a new firmware upgrade for the Extreme Cloud IQ On Premises and apart from that for our networks.

So in our network we are running the following software and versions:

ExtremeCloud IQ Virtual Appliance

Build Id: 2020-03-11-20.23.43

Build Version: 20.1.3.2-NGVA

AP Model

AP 130

IQ Engine 10.0r8

So obviously i am not able to find new firmware upgrade software packages for the mentioned software above. I am even not able too find anything here abount the AP 130 .

So actually since the migration from Hivecommunity to extreme portal, the transparency went worse.

Where can i find the respective new firmware upgrades for the AP 130 IQ Engine and especially for the Extreme Cloud IQ On Premises Software?

Re: Upgrade of IQ Engine and Extreme Cloud IQ On Premises

Ash_Finch — Tue, 05 May 2020 17:25:20 GMT

Hello,

Both your APs and On-premise version are the latest versions currently.

Re: Upgrade of IQ Engine and Extreme Cloud IQ On Premises

tobias_berndes — Tue, 05 May 2020 17:28:05 GMT

Hey,

yeah but i was told that there should be a newer version, something like 10.0.8.8.,

so even if they aren’t visibile or available yet, in which download are i could find those download packages?

Re: Upgrade of IQ Engine and Extreme Cloud IQ On Premises

Ash_Finch — Tue, 05 May 2020 17:32:06 GMT

10.0.8.8 would go against the traditional AP OS naming convention, the next version should be 10.0r9 by normal naming standards. Of course they may have changed this, but I’d be surprised!

Downloads can be found here: https://extremeportal.force.com/ExtrSupportHome but as I say the versions that you have are the newest.

Re: Upgrade of IQ Engine and Extreme Cloud IQ On Premises

tobias_berndes — Tue, 05 May 2020 17:40:56 GMT

Yeah i also was confused of the naming convention and i also agree with you. I guess it should be something like 10.0r9 as you said.

This is the message from the support case, you see what i mean:

GTAC

4/30/2020 1:20 AM - Self Service User

From:schoo@extremenetworks.com:
Hi,

Thank you for the information.

We just find out that this is a known issue and we’re going to release a bug fix, ETA for the fix somewhere around 5 May 2020.

Will inform you once the fix release in portal for download.

Besides, will transfer this case to CET time zone support. Thank you for your patient.

Best Regards
SY Choo

So it could also be, that this update will arrive within the next days but what i mean is, i am not able to find the download area of the AP 130 (see the following screenshot)

Re: Upgrade of IQ Engine and Extreme Cloud IQ On Premises

reinhardg — Wed, 06 May 2020 18:15:08 GMT

Navigate to “Support” → “Support Portal” → “Downloads” → “Downloads Home” and search for example for “AP130”.

Re: Upgrade of IQ Engine and Extreme Cloud IQ On Premises

a_huerzeler — Sat, 09 May 2020 22:17:12 GMT

The release has been delayed and didnt get published as planned on the 5th of may. But it should be released shortly for download.

Re: Upgrade of IQ Engine and Extreme Cloud IQ On Premises

tobias_s_jonsso — Tue, 19 May 2020 14:09:32 GMT

Is there any news here? It would be nice with any kind of update.

Re: Upgrade of IQ Engine and Extreme Cloud IQ On Premises

a_huerzeler — Wed, 20 May 2020 14:31:48 GMT

Hi @tobias.s.jonsson

there is a update available now: https://extremeportal.force.com/ExtrProductDetail?id=01t2T000004typSQAQ

Cheers
Andi

Re: Upgrade of IQ Engine and Extreme Cloud IQ On Premises

tobias_s_jonsso — Mon, 25 May 2020 18:22:08 GMT

Hello again tobias.berndes

Im just wondering if you did get access to a new firmware with the bugfix update of Cloud IQ. Im guessing the Cloud IQ update didnt solve your original problem?

I dont see any new firmware being available for AP130. I would be very interested in that since we have over 1000 of them and we are stuck using really old firmware.