topic Re: Aerohive Ap121 : can not add device on my cloud. in ExtremeCloud IQ

Aerohive Ap121 : can not add device on my cloud.

Neompx — Sat, 20 Mar 2021 08:15:26 GMT

I bought 50 wifi aerohive ap121 at ebay to use for the apartment building but currently cannot connect to the cloud.
please help me !

When i add serial to cloud.

“ The device appears to be in use by another VIQ.”

Thank you !

Re: Aerohive Ap121 : can not add device on my cloud.

SamPirok — Tue, 23 Mar 2021 02:30:11 GMT

Hi, I believe we’ve sorted out your APs via a direct message, but just in case someone else finds this post and has a similar problem, please feel free to send the AP serial number(s) to community@extremenetworks.com and we can help you get those devices freed up.

Re: Aerohive Ap121 : can not add device on my cloud.

TildenMartin — Mon, 10 May 2021 21:22:13 GMT

i Have some aps that i try to add and i get The device appears to be in use by another VIQ 12112120401157

Re: Aerohive Ap121 : can not add device on my cloud.

SamPirok — Mon, 10 May 2021 23:43:54 GMT

Hello @TildenMartin, thank you for letting me know, could you try adding that device for me one more time?