https://community.extremenetworks.com/t5/extremecloud-iq/device-in-use-by-another-viq/m-p/18829#M209 Thanks for letting us know and for providing that serial number. I see that device is still registered to a previous owner, we'll need to get permission from them before we can remove the old records. I've reached out to the original owner now, I'll let you know as soon as I hear back from them. Please feel free to check in with me here for an update anytime. Fri, 19 Nov 2021 20:21:00 GMT SamPirok 2021-11-19T20:21:00Z https://community.extremenetworks.com/t5/extremecloud-iq/device-in-use-by-another-viq/m-p/18828#M208 <P><BR />I've bought an aerohive ap230 and when I try to adopt to the cloud,it shows me this message<BR /><BR /><BR /><BR /><BR /><BR />The following devices failed:</P> <UL data-dojo-attach-point="failures"> <LI title="The device appears to be in use by another VIQ."><SPAN class="w_325">02301511243675</SPAN><SPAN>The device appears to be in use by another VIQ.</SPAN></LI> </UL> <BR />Can you help me?&nbsp;<BR /><BR /><BR />Thanks Thu, 18 Nov 2021 15:56:00 GMT https://community.extremenetworks.com/t5/extremecloud-iq/device-in-use-by-another-viq/m-p/18828#M208 GuilhermeS 2021-11-18T15:56:00Z https://community.extremenetworks.com/t5/extremecloud-iq/device-in-use-by-another-viq/m-p/18829#M209 Thanks for letting us know and for providing that serial number. I see that device is still registered to a previous owner, we'll need to get permission from them before we can remove the old records. I've reached out to the original owner now, I'll let you know as soon as I hear back from them. Please feel free to check in with me here for an update anytime. Fri, 19 Nov 2021 20:21:00 GMT https://community.extremenetworks.com/t5/extremecloud-iq/device-in-use-by-another-viq/m-p/18829#M209 SamPirok 2021-11-19T20:21:00Z