topic Re: Add devices to ExtremeCloud IQ issue in ExtremeCloud IQ

Add devices to ExtremeCloud IQ issue

hieu_nguyentron — Tue, 30 Jun 2020 09:54:48 GMT

two methods for adding a device to ExtremeCloud IQ : Quick Add and Advanced On-boarding is very slow.

I have captured traffic from our iq on premise, it seem like controller can’t contact to ExtremeIQ services with the ip address 44.234.22.92 and tcp port 80.

please help me to check that

Re: Add devices to ExtremeCloud IQ issue

Paul_Wang — Tue, 30 Jun 2020 10:51:22 GMT

The issue is not reproducible now. Can you try again?

Re: Add devices to ExtremeCloud IQ issue

hieu_nguyentron — Tue, 30 Jun 2020 14:27:42 GMT

everything works fine now. our controller is now requesting to IP: 3.234.248.30-31 instead.

Re: Add devices to ExtremeCloud IQ issue

Paul_Wang — Tue, 30 Jun 2020 15:45:50 GMT

Great to hear the good news.

Any of the following IP addresses could be used by IQVA to query GDC when adding SNs.

34.253.190.192 ~ 34.253.190.255
18.194.95.0 ~ 18.194.95.15
3.234.248.0 ~ 3.234.248.31
44.234.22.92 ~ 44.234.22.95

See the linked guide below for the details.

https://extremecloudiq.com/support/on-premises.html

Port 80 is currently missing on the guide obviously. I will try to report this and have this guide updated.

Re: Add devices to ExtremeCloud IQ issue

Paul_Wang — Wed, 01 Jul 2020 10:28:52 GMT

The FIREWALL CONFIGURATION GUIDES for IQVA has just been updated to include port 80 discussed here.

https://extremecloudiq.com/support/on-premises.html