topic Re: AP340 Not connecting to ExtremeCloud IQ in ExtremeCloud IQ

AP340 Not connecting to ExtremeCloud IQ

TylerDC2004 — Fri, 02 Jul 2021 00:32:38 GMT

I have recently purchased 2 AP340’s, and have been unable to get them to connect to ExtremeCloud IQ. Anyone have any ideas or advice

Re: AP340 Not connecting to ExtremeCloud IQ

SamPirok — Fri, 02 Jul 2021 00:38:34 GMT

Hi Tyler, this guide has all the steps to manually connect your devices to XIQ, hope that helps.

Re: AP340 Not connecting to ExtremeCloud IQ

TylerDC2004 — Fri, 02 Jul 2021 00:45:37 GMT

I've tried all of that, it still isn’t connecting to XIQ.

Re: AP340 Not connecting to ExtremeCloud IQ

SamPirok — Fri, 02 Jul 2021 00:46:43 GMT

Are you able to ping 8.8.8.8 from your AP?

Re: AP340 Not connecting to ExtremeCloud IQ

TylerDC2004 — Fri, 02 Jul 2021 00:47:56 GMT

Yes

Re: AP340 Not connecting to ExtremeCloud IQ

SamPirok — Fri, 02 Jul 2021 00:50:03 GMT

Could you share the results of “show capwap client” and “int mgt0 dhcp-probe vlan-range 1 1”? The second command is assuming the AP is using VLAN 1, if it is using a different VLAN please replace the 1 with the VLAN number appropriate for the AP. If you’d rather send those outputs to me directly, please feel free to email me at community@extremenetworks.com.

Re: AP340 Not connecting to ExtremeCloud IQ

TylerDC2004 — Fri, 02 Jul 2021 00:53:16 GMT

CAPWAP client: Enabled
DISCOVERY state: Sending Discovery packets to find the CAPWAP server
CAPWAP client IP: 192.168.0.104
CAPWAP server IP: 0.0.0.0
HiveManager Primary Name:
HiveManager Backup Name:
Virtual HiveManager Name:
Server destination Port: 12222
CAPWAP send event: Disabled
CAPWAP DTLS state: Enabled
CAPWAP DTLS negotiation: Enabled
DTLS next connect status: Enable
DTLS always accept bootstrap passphrase:Enabled
DTLS session status:Disconnect
DTLS key type: passphrase
DTLS session cut interval: 5 seconds
DTLS handshake wait interval: 60 seconds
DTLS Max retry count: 3
DTLS authorize failed: 0
DTLS reconnect count: 0
Discovery interval: 5 seconds
Heartbeat interval: 30 seconds
Max discovery interval: 10 seconds
Neighbor dead interval:105 seconds
Silent interval: 15 seconds
Wait join interval: 60 seconds
Discovery count: 3
Max discovery count: 3
Retransmit count: 0
Max retransmit count: 2
Keepalives lost/sent: 0/0
Event packet drop due to buffer shortage: 0
Event packet drop due to loss connection: 2

When I input the int mgt0 dhcp-probe vlan-range 1 command I get an incomplete command error

Re: AP340 Not connecting to ExtremeCloud IQ

SamPirok — Fri, 02 Jul 2021 00:57:36 GMT

Thank you for that output. The line “CAPWAP server IP: 0.0.0.0” tells us the AP isn’t able to reach the internet right now.

My apologies, I left off the second one on that command, could you try “int mgt0 dhcp-probe vlan-range 1 1”?

Re: AP340 Not connecting to ExtremeCloud IQ

TylerDC2004 — Fri, 02 Jul 2021 01:00:32 GMT

local=DHCP server configured on local device;

DHCP server probing, use CTRL-C to stop
1- 0(ms)
DHCP Tests performed for VLANs 1-1
Status: complete
Passed for VLANs: 1

Re: AP340 Not connecting to ExtremeCloud IQ

SamPirok — Fri, 02 Jul 2021 01:05:21 GMT

Thank you for running that for me. Is the IP address 192.168.0.104 within the expected scope for your DHPC server? It looks like a self assigned address, so I just want to make sure.

Other than that, I’d recommend double checking your firewall to make sure UDP 12222 and HTTPS/TCP 443 are allowing outbound traffic. If that checks out, you might want to open a support case so a technician can troubleshoot this with you live.

Re: AP340 Not connecting to ExtremeCloud IQ

TylerDC2004 — Fri, 02 Jul 2021 01:08:04 GMT

my dhcp server goes to 220, but i will try the firewall stuff real quick

Re: AP340 Not connecting to ExtremeCloud IQ

SamPirok — Tue, 03 Aug 2021 02:43:20 GMT

Hey, just wanted to check in to see if the firewall was the answer here?