https://community.extremenetworks.com/t5/extremecloud-iq/why-extremecloud-iq-has-expired-but-license-key-is-active/m-p/87363#M2240 <P>It’s on-prime&nbsp;which&nbsp;can not connect to internet. Just remote by VM console.&nbsp;&nbsp;</P> Thu, 15 Jul 2021 10:05:50 GMT hoang2794 2021-07-15T10:05:50Z https://community.extremenetworks.com/t5/extremecloud-iq/why-extremecloud-iq-has-expired-but-license-key-is-active/m-p/87361#M2238 <P>Hello extreme,</P><P>I have a problem with my extremecloud IQ on-prime.&nbsp;</P><P>It show your trial has expired, but my key is active for 16 devices.</P><FIGURE><span class="lia-inline-image-display-wrapper" image-alt="06ec414b00464c5ba40c7391fd535f95_21cf7e90-4d34-462b-9631-e3244cee0d71.png"><img src="https://community.extremenetworks.com/t5/image/serverpage/image-id/1862iF2E7B07D735EE11F/image-size/large?v=v2&amp;px=999" role="button" title="06ec414b00464c5ba40c7391fd535f95_21cf7e90-4d34-462b-9631-e3244cee0d71.png" alt="06ec414b00464c5ba40c7391fd535f95_21cf7e90-4d34-462b-9631-e3244cee0d71.png" /></span></FIGURE><P>&nbsp;</P><P>My key:</P><FIGURE><span class="lia-inline-image-display-wrapper" image-alt="06ec414b00464c5ba40c7391fd535f95_cb16a3e1-5efc-40f7-91df-d1480f3e2cce.png"><img src="https://community.extremenetworks.com/t5/image/serverpage/image-id/3742i3B50FF81DB92B266/image-size/large?v=v2&amp;px=999" role="button" title="06ec414b00464c5ba40c7391fd535f95_cb16a3e1-5efc-40f7-91df-d1480f3e2cce.png" alt="06ec414b00464c5ba40c7391fd535f95_cb16a3e1-5efc-40f7-91df-d1480f3e2cce.png" /></span></FIGURE><P>&nbsp;</P> Thu, 15 Jul 2021 03:47:11 GMT https://community.extremenetworks.com/t5/extremecloud-iq/why-extremecloud-iq-has-expired-but-license-key-is-active/m-p/87361#M2238 hoang2794 2021-07-15T03:47:11Z https://community.extremenetworks.com/t5/extremecloud-iq/why-extremecloud-iq-has-expired-but-license-key-is-active/m-p/87362#M2239 <P>Have you linked your XIQ Instance to your Extreme Portal Account?&nbsp;</P> Thu, 15 Jul 2021 03:55:37 GMT https://community.extremenetworks.com/t5/extremecloud-iq/why-extremecloud-iq-has-expired-but-license-key-is-active/m-p/87362#M2239 Stefan_K_ 2021-07-15T03:55:37Z https://community.extremenetworks.com/t5/extremecloud-iq/why-extremecloud-iq-has-expired-but-license-key-is-active/m-p/87363#M2240 <P>It’s on-prime&nbsp;which&nbsp;can not connect to internet. Just remote by VM console.&nbsp;&nbsp;</P> Thu, 15 Jul 2021 10:05:50 GMT https://community.extremenetworks.com/t5/extremecloud-iq/why-extremecloud-iq-has-expired-but-license-key-is-active/m-p/87363#M2240 hoang2794 2021-07-15T10:05:50Z https://community.extremenetworks.com/t5/extremecloud-iq/why-extremecloud-iq-has-expired-but-license-key-is-active/m-p/87364#M2241 <P>Ah sorry, thought this is an XIQ-SE. <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> Thu, 15 Jul 2021 14:45:25 GMT https://community.extremenetworks.com/t5/extremecloud-iq/why-extremecloud-iq-has-expired-but-license-key-is-active/m-p/87364#M2241 Stefan_K_ 2021-07-15T14:45:25Z https://community.extremenetworks.com/t5/extremecloud-iq/why-extremecloud-iq-has-expired-but-license-key-is-active/m-p/87365#M2242 <P>That looks like something our support team would need to help you with, would you be able to go to <A href="http://extremeportal.force.com" target="_blank" rel="noreferrer noopener">our portal </A>to open a support case?&nbsp;</P> Fri, 16 Jul 2021 02:19:32 GMT https://community.extremenetworks.com/t5/extremecloud-iq/why-extremecloud-iq-has-expired-but-license-key-is-active/m-p/87365#M2242 SamPirok 2021-07-16T02:19:32Z