topic Re: The device appears to be in use by another VIQ error when trying to on board AP in ExtremeCloud IQ

The device appears to be in use by another VIQ error when trying to on board AP

TroyC — Tue, 07 Jun 2022 22:21:12 GMT

I have several Aerohive APs that were part of our old Aerohive hive manager. Get the The device appears to be in use by another VIQ. error when trying to onboard them to cloud IQ. Is there any way I can get them released so I can test them out? I can no longer access our hive manager as the license has expired. Serial number 11301506250088 is the current AP I am working with.

Thanks.

Troy

Re: The device appears to be in use by another VIQ error when trying to on board AP

SamPirok — Wed, 08 Jun 2022 16:17:08 GMT

Hi Troy, thanks for reaching out here. If you can let me know how many devices you have in the old instance, I can get you a temporary key so you can move all of your devices over to the new cloud IQ instance.

Re: The device appears to be in use by another VIQ error when trying to on board AP

TroyC — Wed, 08 Jun 2022 19:41:05 GMT

I believe we have 88 devices. Do you need to know our Hive manager instance?

Troy

Re: The device appears to be in use by another VIQ error when trying to on board AP

SamPirok — Wed, 08 Jun 2022 19:53:05 GMT

Thanks for letting me know how many devices you needed the key to cover. I've just emailed a temporary key over to you directly, please let me know if I can help with anything else!