topic Re: Unable to access data on cloud XIQ in ExtremeCloud IQ

Unable to access data on cloud XIQ

christopheB — Fri, 08 Apr 2022 11:39:02 GMT

Hello,
From my cloud XIQ, I got the error message "unable to get data". I was surprised, thinking that only happens with IQVA (xtremeCloud IQ on-premise), cf.
Solution: Unable to access data in XIQ VA 21.1.21.11 | Extreme Portal

I got the message by deleting old PLAN devices:

Is it a known issue?
To be corrected?

Regards,
Christophe

Re: Unable to access data on cloud XIQ

SamPirok — Mon, 11 Apr 2022 20:09:57 GMT

Hi Christophe, I found a few older bugs with similar symptoms, but I don't think this current issue has been logged yet. Would you be able to open a support case so we can make sure our engineering team is working on a fix for this? If you can share the case number with me at community@extremenetworks.com, I can keep an eye on it from my side of things to make sure it gets the proper momentum.

Re: Unable to access data on cloud XIQ

christopheB — Tue, 12 Apr 2022 15:30:01 GMT

Hello,
I will need to open a case, I got another one from my cloud XIQ, to access another VHM:
Regards,
Christophe

Re: Unable to access data on cloud XIQ

christopheB — Mon, 09 May 2022 12:57:33 GMT

Hello,
According to support, this issue is intermittent and a fix may have been already deployed .
Sounds Good ; )
Christophe

Re: Unable to access data on cloud XIQ

MalcolmS — Tue, 10 May 2022 09:03:20 GMT

I hope so, getting this constantly today and I can log in but I can't make changes/update the configuration on any devices. Occasionally and briefly I get green message saying I have enough licenses again.
I had to use the CLI commands to make some changes.
Could it also be related to having legacy and the licensing keys?

Regards,
Malcolm Snelgrove

Re: Unable to access data on cloud XIQ

RobertWilkinson — Tue, 22 Aug 2023 13:41:55 GMT

Any update on this? I'm getting this error at a device level on a Universal switch.