topic RE: error AP130 in ExtremeCloud IQ

error AP130

cavelasquezs — Thu, 03 Jun 2021 05:30:00 GMT

hello, im getting this error message in one of my AP130

A stake record of the device was found in the redirector.

the serial # is 01301504271110

how can I solve this??

RE: error AP130

SamPirok — Thu, 03 Jun 2021 20:56:00 GMT

Hello, I would usually be able to help you with this, but unfortunately we are having some server issues that are preventing me from finding the records I need to resolve this for you. If you’re able to open a support case for this request. that would be the fastest way to get this resolved at the moment. I’m sorry I couldn’t be more helpful here, I’m hoping we can resolve the server issues quickly so I can assist with these types of requests again soon.

RE: error AP130

cavelasquezs — Thu, 03 Jun 2021 23:35:00 GMT

sorry for the question again, but how do i open a supportticket??

RE: error AP130

SamPirok — Thu, 03 Jun 2021 23:38:00 GMT

If you have support with Extreme Networks, you’d want to go to the Portal at extremeportal.force.com, scroll down on the home page to Support Activities, then click on Case Management. There will be an option within the case management page to open a new ticket.

If you do not have support, we’ll have to wait for the server to be fixed and then I can assist you again via the community.

RE: error AP130

cavelasquezs — Thu, 03 Jun 2021 23:40:00 GMT

I dont have the support! damn. ok ill wait then until the servers are fixed