topic Re: After migrating from Classic to XIQ Connect the Maps section is empty in ExtremeCloud IQ

After migrating from Classic to XIQ Connect the Maps section is empty

cbuchenau — Fri, 14 Aug 2020 12:07:38 GMT

Hi,

I have successfully migrated one of our customers from Hivemanager Classic (Cloud) to ExtremeCloud IQ Connect (as the customer decided not to pay for recurrent fees anymore).

I have followed the guidelines including VHM export and import into XIQ, and it all went as expected - except the import of the maps into Network 360 Plan, which is now showing just white, see screenshot.

I don’t see any button to reload images or to re-set the structure etc… can this somehow be fixed?

Carsten

Re: After migrating from Classic to XIQ Connect the Maps section is empty

SamPirok — Sat, 15 Aug 2020 02:29:46 GMT

Hi Carsten, that page should be available in Connect, I’d recommend opening a GTAC ticket so they can look in to that instance to see why the page isn’t loading. Also I’d recommend the usual page loading troubleshooting like trying different browsers to make sure it’s really a platform issue, if you haven’t tried that already.

Re: After migrating from Classic to XIQ Connect the Maps section is empty

cbuchenau — Mon, 17 Aug 2020 23:20:13 GMT

I will do that, thanks Sam!

I wasn’t aware that we can now open GTAC tickets even for CONNECT 🙂

Re: After migrating from Classic to XIQ Connect the Maps section is empty

cbuchenau — Tue, 25 Aug 2020 21:05:33 GMT

Sam,

While the feature itself might be supported in CONNECT, GTAC tells me that importing an existing configuration from Classic into Connect is NOT supported:

I reached out to my team, and this is expected behavior as you need the full version of ExtremeCloud IQ in order to import a HiveManager Classic back up. Is there a reason the account is connect instead of the full XIQ?

I am honestly not overly impressed by this answer… can you maybe reach out to the responsible product manager, to have this confirmed (or not)??

I will ask them to at least reset the maps section, so I can re-put this part manually.

Carsten

Re: After migrating from Classic to XIQ Connect the Maps section is empty

SamPirok — Wed, 26 Aug 2020 21:40:39 GMT

Thank you for keeping me updated Carsten, I will investigate this with our support lead and let you know what I find.

Re: After migrating from Classic to XIQ Connect the Maps section is empty

SamPirok — Thu, 27 Aug 2020 05:55:06 GMT

Thank you for your patience, sorry for the wait. I was able to confirm that we can import classic maps to Connect, and I’ve spoken with the engineer working on your case so he is up to date as well. Please let me know if I can help with anything else moving forward.