topic Re: ExtremeCloud IQ 21.3.10.38 client screen refresh button in ExtremeCloud IQ

ExtremeCloud IQ 21.3.10.38 client screen refresh button

dstarkman — Thu, 19 Aug 2021 20:58:32 GMT

I’ve tried 2 different browsers and the refresh button on the client screen is not working. The only way to refresh the screen is to use the refresh button on the browser. Is this problem across the board on all locations or just the US East I wonder?

Re: ExtremeCloud IQ 21.3.10.38 client screen refresh button

Dilraj_Singh_Kh — Sat, 21 Aug 2021 08:57:10 GMT

I am on Singapore GCP RDC and it works fine for me.

When you say refresh not working, you mean the client info is not getting updated or the refresh itself is not happening?

Re: ExtremeCloud IQ 21.3.10.38 client screen refresh button

dstarkman — Sat, 21 Aug 2021 09:16:51 GMT

The refresh button does nothing. In order to refresh the client screen I have to refresh the entire browser. It works fine on devices but not on clients. I have now tried three different browsers. Chrome, Edge and Firefox. It worked until the IQ updated. Something broke in the IQ update. I have a case open but nobody has even looked at it for two days. It’s not too bad of a problem functionally but if you like to use Default View when you refresh the browser it puts me back on IOT View.

Re: ExtremeCloud IQ 21.3.10.38 client screen refresh button

SamPirok — Mon, 23 Aug 2021 20:57:00 GMT

Could you send me the case number in a private message so I can follow up on it from our side of things for you?

Re: ExtremeCloud IQ 21.3.10.38 client screen refresh button

Ash_Finch — Thu, 26 Aug 2021 16:48:22 GMT

Just found the same issue on the ie/Amsterdam server.

Re: ExtremeCloud IQ 21.3.10.38 client screen refresh button

SamPirok — Thu, 26 Aug 2021 22:43:48 GMT

Thanks for letting us know Ash! This is a known bug at this point but I’m not seeing a resolution time frame yet. If you want to open a case for tracking, you should be notified via the case when we have an estimated resolution time.