https://community.extremenetworks.com/t5/extremecloud-iq/the-device-appears-to-be-in-use-by-another-viq/m-p/89617#M2427 <P>Hi, when I try to register my Aerohive AP230 in ExtremeCloudIQ i get the following error:</P><UL><LI>02301407210143 The device appears to be in use by another VIQ.</LI></UL><P>&nbsp;</P><P>The device’s serial number is 02301407210143</P><P>&nbsp;</P><P>Many thanks in advance</P><P>Chris</P> Wed, 23 Sep 2020 04:00:06 GMT Anonymous 2020-09-23T04:00:06Z https://community.extremenetworks.com/t5/extremecloud-iq/the-device-appears-to-be-in-use-by-another-viq/m-p/89617#M2427 <P>Hi, when I try to register my Aerohive AP230 in ExtremeCloudIQ i get the following error:</P><UL><LI>02301407210143 The device appears to be in use by another VIQ.</LI></UL><P>&nbsp;</P><P>The device’s serial number is 02301407210143</P><P>&nbsp;</P><P>Many thanks in advance</P><P>Chris</P> Wed, 23 Sep 2020 04:00:06 GMT https://community.extremenetworks.com/t5/extremecloud-iq/the-device-appears-to-be-in-use-by-another-viq/m-p/89617#M2427 Anonymous 2020-09-23T04:00:06Z https://community.extremenetworks.com/t5/extremecloud-iq/the-device-appears-to-be-in-use-by-another-viq/m-p/89618#M2428 <P>Hi Chris,</P><P>As per our database, this serial number seems to be tied to the below VIQ:</P><P>VHM/VIQ ID:&nbsp;VHM-KFX2MQ<BR />Owner:&nbsp;H2_Consultancy1</P><P>You might want to identify this VIQ and remove it from there before you can on-board it to another one.</P><P>Regards,<BR />DILRAJ</P> Wed, 23 Sep 2020 08:06:00 GMT https://community.extremenetworks.com/t5/extremecloud-iq/the-device-appears-to-be-in-use-by-another-viq/m-p/89618#M2428 Dilraj_Singh_Kh 2020-09-23T08:06:00Z