topic Re: Missing client trail info in ExtremeCloud IQ

Missing client trail info

sfolk — Thu, 17 Feb 2022 21:34:34 GMT

Ever since a recent upgrade of XIQ the client trial information has been blank, I rely on this information every day to troubleshoot client issues.

Is anyone else seeing this? My XIQ build is 21.4.11.6

Re: Missing client trail info

christopheB — Fri, 18 Feb 2022 13:20:41 GMT

Hi Sam,
I saw the issue yesterday on cloud XIQ, not anymore on my VHM.
Will update the post if issue appears again.
regards,
Christophe

Re: Missing client trail info

w1f1n00b — Thu, 24 Feb 2022 17:49:37 GMT

I've been having this issue for weeks. Was patiently awaiting the update. Got the banner notification today - updated to 22.1.10.41.
Still no client trail.
This is a very important and basic feature. Really hope this is resolved ASAP.

Re: Missing client trail info

sfolk — Thu, 24 Feb 2022 19:41:14 GMT

Was just told this morning by GTAC that it looks like we will need to wait till the end of March XIQ update to get this fixed.

But there is no guarantee 😞

UGH!

Re: Missing client trail info

JA — Thu, 24 Feb 2022 23:23:34 GMT

That's very disappointing news.

Re: Missing client trail info

ocafe — Mon, 28 Feb 2022 18:35:22 GMT

Hi,

Same problem for us. Any news ?

Thank you

Re: Missing client trail info

ocafe — Mon, 28 Feb 2022 18:58:04 GMT

nevermind...

Re: Missing client trail info

w1f1n00b — Wed, 16 Mar 2022 16:30:33 GMT

@ocafe did you see this issue resolved in your console?
I'm on 22.1.10.41 and still not seeing client trails
@Sam Pirok any news on this?

Re: Missing client trail info

JA — Wed, 16 Mar 2022 16:59:26 GMT

We're on version 22.1.10.41 as well and our client trail is pretty spotty.
802.1x clients seem to be better than PPSKs.
I find that if the Time Range is set to 1hour and I click on a new I will get a bit of a trail.
It can't go back beyond 24 Hours and a client may have a trial at one point in the day but no later even when it hasn't moved.
I have a case open with GTAC and I'll update if I hear anything.

Re: Missing client trail info

SamPirok — Wed, 16 Mar 2022 19:02:35 GMT

@w1f1n00b, thanks for tagging me here. The issue was supposed to have been resolved in 22.1.10.x, but as you're seeing it is still present in some cases. We should update this KB soon to reflect the new ETA on a fix as soon as we have one; currently the dates still show mid Feb but we'll be updating it soon- https://extremeportal.force.com/ExtrArticleDetail?an=000102165

Re: Missing client trail info

ocafe — Tue, 22 Mar 2022 17:29:05 GMT

@w1f1n00b the issue isn't resolved either

I'm starting to getting headaches troubleshooting my clients

Re: Missing client trail info

JA — Wed, 30 Mar 2022 17:17:55 GMT

FYI
Our platform updated to 22.1.23.1 last night but client trail is still not working for most clients.

Re: Missing client trail info

ocafe — Thu, 31 Mar 2022 18:01:10 GMT

I'll open a case and ask an escalade because they are just ignoring the problem and post a false solution like it's ok

Re: Missing client trail info

ocafe — Fri, 01 Apr 2022 15:35:43 GMT

FYI

form Extreme...

"The engineering team are currently targeting a resolution for this in mid to late May with the 2022r3 future update to Cloud XIQ"

Re: Missing client trail info

JA — Mon, 04 Apr 2022 23:05:08 GMT

FYI - Updated KB
https://extremeportal.force.com/ExtrArticleDetail?an=000102165&q=client%20trail

Re: Missing client trail info

JA — Tue, 07 Jun 2022 17:42:37 GMT

Still getting pushed back.
https://extremeportal.force.com/ExtrArticleDetail?an=000102165&q=client%20trail